Proactive Triggers : Not visible post activation of the plugin

Sujatha V M
Kilo Patron
Kilo Patron

‎08-31-2023 07:24 AM

Hello Team, 

In Utah release, there was a new feature released as "Proactive Triggers". 

 

I had followed all the steps as per the docs (Enabled the property, Set the trigger and actions to active) but the pop-up isn't showing up on the instance? 

 

Cleared the browser cache as well but still its showing only the chat bot icon and not the pop-up. 

 

Why isn't showing up on the instance?

 

SP Portal: 

Sujatha8_0-1693491763981.png

 

ESC Portal:

Sujatha8_1-1693491803950.png

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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Sujatha V M
Kilo Patron
Kilo Patron
In response to Mark Roethof

‎09-06-2023 02:11 AM

In that case, what modification is required to work?  Any custom steps?

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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Mark Roethof
Tera Patron
Tera Patron
In response to Sujatha V M

‎09-06-2023 02:15 AM

What is needed? Start using Agent Chat configuration 🙂

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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