production prep

[MiguelR82028097]

I am a Lead Architect for an organization which recently had installed two ServiceNow instances (Dev & Prod), with more expected in the near future.  Our ServiceNow Application developers have applied low-code modifications in our Dev instance.  We are planning to migrate update-sets to Prod, and want to remove all OOTB Prod tables' data before applying our update-sets.

What is the best way to "clean" Prod, so OOTB data doesn't interfere with newly create records?

[Dr Atul G- LNG · Accepted solution]

Hi @MiguelR82028097 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550107

https://www.servicenow.com/docs/bundle/washingtondc-platform-security/page/administer/security/refer...

[Mosh2]

Hi Miguel,

Is this demo data or test data in the tables you are referring to? 

Here's the docs: Deleting records safely

[Dr Atul G- LNG · Accepted solution]

Hi @MiguelR82028097 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550107

https://www.servicenow.com/docs/bundle/washingtondc-platform-security/page/administer/security/refer...

[AndersBGS · Accepted solution]

Hi @MiguelR82028097 ,

i would suggest you to create a HI case (if we talk about demo data) to remove the demo data safely.