production prep

MiguelR82028097
Giga Contributor

I am a Lead Architect for an organization which recently had installed two ServiceNow instances (Dev & Prod), with more expected in the near future.  Our ServiceNow Application developers have applied low-code modifications in our Dev instance.  We are planning to migrate update-sets to Prod, and want to remove all OOTB Prod tables' data before applying our update-sets.

 

What is the best way to "clean" Prod, so OOTB data doesn't interfere with newly create records?

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
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Hi @MiguelR82028097 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550107

https://www.servicenow.com/docs/bundle/washingtondc-platform-security/page/administer/security/refer...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

AndersBGS
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Hi @MiguelR82028097 ,

 

i would suggest you to create a HI case (if we talk about demo data) to remove the demo data safely.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

3 REPLIES 3

Mosh2
ServiceNow Employee
ServiceNow Employee

Hi Miguel,

 

Is this demo data or test data in the tables you are referring to? 

 

Here's the docs: Deleting records safely

 

Dr Atul G- LNG
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Hi @MiguelR82028097 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550107

https://www.servicenow.com/docs/bundle/washingtondc-platform-security/page/administer/security/refer...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
Tera Patron
Tera Patron

Hi @MiguelR82028097 ,

 

i would suggest you to create a HI case (if we talk about demo data) to remove the demo data safely.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/