remedy ServiceNow integration
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01-23-2024 01:08 AM
I am working on a requirement to integrate ServiceNow with remedy system. ServiceNow will receive the request from the Incident creation request from remedy.i.e when an incident is created at remedy end ,remedy will send the request to ServiceNow to create an incident.
Please suggest what are best option and approach for this integration
Thank You,
Ketan
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01-23-2024 01:19 AM
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Dr. Atul G. - Learn N Grow Together
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01-26-2024 12:36 AM
hi @Ketan Pandey ,
I think, spoke is available to integrate BMC remedy with servicenow.
If it is not then you can use web services to integrate. Since your requirement is limited to only incident creation so you need Inbound web services. you can use table api for that and it will reduce your development effort.
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06-03-2024 12:16 AM - edited 06-03-2024 12:18 AM
Hi @Ketan Pandey,
There are 2 common approaches for integrating BMC Remedy with ServiceNow:
- Using the native spoke plugin (OOTB Spoke):
a. Users can code to manage each aspect of integration such as actions on Create, Update, Attachment,
Comment, data formatting, etc., for each direction.
b. Proper business logic needs to be written to ensure the expected synchronization outcome.
c. Some plugins require webhooks configurations for building the connection which tends to make the
synchronization slow.
- Utilizing a Hub-Based Integration Server:
a. Easy to connect ServiceNow and BMC Remedy by just providing the basic user credentials.
b. Easy configuration through UI where user can define which fields to integrate.
c. Users can do criteria-based integration where they can filter out incidents/requests to be integrated from ServiceNow to Remedy or vice-versa.
OpsHub, a ServiceNow partner and a certified integration tool, offers a federated integration platform that supports ServiceNow-Remedy integration without the need of any coding. The standalone enterprise-grade tool provides bi-directional synchronization with predictable outcomes, scalability, proper reliability, built-in recovery mechanisms, and consistent outcomes in all scenarios, including conflicts.
Feel free to reach out to OpsHub's integration experts for an initial complimentary consultation on integration planning.
Thanks,
Vishal
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06-03-2024 03:23 AM
I just did the opposite, but the logic seems to be useable either way. We setup our email to have servicenow send remedy tickets, and then remedy send back an email which SeriviceNow ingests via inbound actions and updates our record(s) and or resolve them. It was pretty easy to setup on the ServiceNow side. not sure about the remedy.
