Richtext labels are not displayed in RITM in employee center portal

[Supriya T]

Richtext labels are not visible in RITMs in Employee Center Portal.

UI Policy and Catalog client scripts(onload) are not executed in RITMs in Employee Center Portal.

[Ankur Bawiskar]

@Supriya T 

it worked fine for me.

Are you checking with non-admin or admin? any script etc is hiding?

Variable

Catalog form

RITM Form

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Supriya T]

Hi @Ankur

Thanks for the response.

Looks like you are viewing RITM in platform not in EC Portal. Richtext Label is working fine in RITM in Platform UI but not visible in RITM in EC Portal.

[Ankur Bawiskar]

@Supriya T 

which portal page? ticket page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Supriya T 

Rich text label is just information you want to show and doesn't capture any input from user while submitting catalog item. So it makes no sense to show it in portal.

If you are saying it's not visible on ticket page in additional details tab, then it's OOTB platform behavior

Rich or plain text label variables don't show on ticket page in Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.