Service Now Integration with AWS LDAP

DanishJ
Kilo Contributor

‎10-22-2024 09:57 AM

Hello.. i am trying to integrate Service Now with AWS Managed AD over port 636. However after adding the server ip (ldap://192.168.1.10:636/ ) i clicked on test connection but there is a communication error.. firewall team says that they are getting the logs for 636 port and traffic is getting allowed but still test connection is not working.. i have verified the user detail as well and it seems fine.. do i need to define a specific DC for AWS in search directory ? 

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-O-
Kilo Patron
Kilo Patron

‎10-25-2024 06:47 AM

Do you have access to the MID server?

Have you tried ping-ing the LDAP server and telnet-ing into it?

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Sajilal
Mega Sage

‎10-28-2024 03:11 AM

Have you tried this troubleshooting steps? maybe through port 389?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825425

 

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