Service Now Integration with AWS LDAP
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10-22-2024 09:57 AM
Hello.. i am trying to integrate Service Now with AWS Managed AD over port 636. However after adding the server ip (ldap://192.168.1.10:636/ ) i clicked on test connection but there is a communication error.. firewall team says that they are getting the logs for 636 port and traffic is getting allowed but still test connection is not working.. i have verified the user detail as well and it seems fine.. do i need to define a specific DC for AWS in search directory ?
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10-25-2024 06:47 AM
Do you have access to the MID server?
Have you tried ping-ing the LDAP server and telnet-ing into it?
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10-28-2024 03:11 AM
Have you tried this troubleshooting steps? maybe through port 389?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825425
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