Resolved! How to identify which is primary and secondary datacenter of our instance?
In support portal, I see this. Which is primary DC vs Secondary DC?
Forum Posts
Read Replica in ServiceNow
Hi I would like to run few queries in Read Replica to optimize the performance as its passing high SQL queries. Could someone please help to find out the Read Replica for my instance ?Where should i look for it ?What are the considerations before i ...
Table Rotation - Extension vs Shard
Ahoy,let me just jump straight into the topic, there is this sys_table_rotation in ServiceNow, with Type field, which offers you the following:- Rotation (which rotates operational data into N tables, and upon last rotation, oldest data are truncated...
Custom Scoped Application Logs
Hello, My team implemented a scoped application that works as a backend CMS for a small team of writers to build a monthly newspaper and send it out to their subscribers and publish it on a website. We went live with the Custom Scoped application a n...
“Extend Session” timeout reauthentication/redirect issue with Virtual Agent
Here’s the deal: We are on San Diego. We have an SSO integration with Azure AD. We are preparing to deploy Virtual Agent; probably obvious, but the Virtual Agent is on our Service Portal. In our last round of testing, a very savvy developer noticed t...
Is there a way to catch hold of who is using the login credentials of a web service account?
We have integrated ServiceNow instance 'A' with another ServiceNow instance 'B' for Incident sync using Basic Authentication (locally created account in ServiceNow) Issue is - Some times the web service call fails from instance 'B' to instance 'A'. ...
Microsoft TFS integration with ServiceNow
Hi Team - We will be proceeding TFS integration with ServiceNow through API which is bi-directional and would like to have below information. a) What is the prerequisites for integration b) Best practice for this integration c) Any documents for refe...
Same CI in different class
Hi Experts, We have discovered/integrated V-center in ServiceNow along with all topology. classes show the CI data. On other hand in horizontal discovery I do have scheduled discovery configured to scan using IP ranges. The issue am facing is all the...
Benefits of CMDB for ITSM?
Hi,We have a small customer who is using ITSM (INC, PRB, CHG, SR and KM). But they are not using CMDB. I am looking for a list of ALL benefits of how CMDB will help for ITSM for above modules? Note - They dont want to invest in any autoamtion/Discov...
Resolved! I have a list type field that will not let you choose some of the options. I would like to select one or multiple of any of the choices
As the title suggests I have a list type field: and it references this table for its choices: Then When I'm in the page that displays the list type field it won't let me select certain options but will let me select others? for example 'previous go...
Resolved! How external tools can update sc_task (catalog tasks) via REST API?
We are using cart API to create Requests from external tool. Fulfilment will be done by external tool itself, and finally it should close the sc_task. OOB cart API response will provide only REQ number details (RITM and SCTASK is not be there). How s...
Migrating Decision tables from one instance to another
Hi,Can anyone tell me how we can move the decision builder tables from one instance to another in scoped application? They do not show up in studio when that application is selected.Also , is it possible to include pre built decision tables as part o...
Translation service for Dynamic Translation?
I have recently discovered that we need a 3rd party translation service to effectively install Dynamic Translation. With that in mind, I found that Google, MS Azure & IBM are listed in SN Docs. What are your experiences using these services? What see...
How do I assign manager to a user?
Hi All,I have a table which is similar to user table. Let's name it as u_accounts.It has some fieldsuser_idfirst_namelast_nameManagerManager Identity-(Reference to itself i.e u_accounts) - Hidden on formManager user Id -String-hidden on formNow Manag...
ServiceNow Icon Set
Is there a way to get access to the redesigned icon set for use in architecture diagrams? I am specifically after the SVG ones (vector). Specifically these ones: http://www.zachroszczewski.com/servicenow