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How de duplicate tasks are created in CMDB?

I have uploaded a bunch of data into the hardware CI class. I have seen some of the duplicates are filtered and for each record, a de-duplicate task got created. How this is happening? Can anyone explain? Is there any flexibility to change its config...

kiran115 by Tera Contributor
  • 4097 Views
  • 1 replies
  • 1 helpfuls

Tracking Application specific Roles and Permissions

Hello Community,I have  yet to find any references to this particular requirement, so here goes nothing. We're aiming to track Application specific Roles and Permissions as CIs, so that we can link them to Service Catalogue Requests, Change Managemen...

miguelalbano by Tera Contributor
  • 2373 Views
  • 5 replies
  • 2 helpfuls

Query on ServiceNow IP address

Our security team is asking ServiceNow IP address.In stats.do I see different IP compared to the ones I see in support portal (under autoamtion store - Find my IP address).Whats the difference between those IPs?

Suggy by Giga Sage
  • 1225 Views
  • 2 replies
  • 0 helpfuls

Generative AI Use Cases

For those of you using Generative AI within ServiceNow what are some of the use cases you are using it for? It's been great for asking questions, building Knowledge articles and summarizing incidents.  I'm looking for further use cases.

pszpakowski by Tera Contributor
  • 2089 Views
  • 1 replies
  • 0 helpfuls

Resolved! MID cluster topology best practices?

Hi all - we're looking to start using some ITOM features and in preparation, I need to improve our MID environment. We are currently just using 1 MID for LDAP integration purposes and a couple daily data export jobs. The business is concerned with se...

jMarshal by Mega Sage
  • 1351 Views
  • 3 replies
  • 1 helpfuls