Hello Team, I have a requirement for converting the CSV file exported from the export set copied to mid server path after which we want to convert the CSV file to TXT file.Thanks in advance.Regards
Hi All,I am a little confused as to the following and hoping someone can assist in clearing up the confusion.From the below diagram [1] it is not clear on the use of a MID Server or its part in the whole eco system.What I am trying to understand is i...
We are checking the Incident Closure Rate using the below formula and would like to understand the standard/best practice for this KPI. Incident Closure Rate = (Total No. of Incidents Closed/Total No. of Incidents Created/Opened)*100
Hello,One of our customer has done many customizations in their existing instance. They want to move back to box. Hence they want to implement/start using a brand new instance.Now the question is, what to do with old data? How to bring that to new in...
Would like to know what are some key differentiators specific to ServiceNow's CMDB vs BMC's CMDB. A customer needs to decide between integrating their current BMC CMDB or switching to ServiceNow CMDB. Are there any ServiceNow features that are lost ...
Hello,Our customer is using ServiceNow and they have around 300 Catalog items. Now due to some business reasons, a subset of users cannot have direct access to this instance. Hence they have bought another instance and they are expecting to have all ...
ACs have "admin override" properties that allow platform admins to get table/field/app access without needing to explicitly have a role (the role) on which the AC is built/evaluated...this is good.However, there are other actions/functions that could...
There is an third party external ITSM tool for incident management where they create/update incidents.ServiceNow needs to READ that data and keep it updated in the instance (Data should be synced real time/near real time like reading the data every 5...
hi all, Can someone please share the Incident management process document? regards,Amit
Hi Everyone, I have a need for generating child/related records for a HR Case where if follow up date is today then create a child HR task. It's a MUST to use the template as business will be maintaining that going forward. I thought of using "Schedu...
Dear Architects, I got an assignment to review the current system ITSM implementation and provide feed back in implementation improvements.Are there any tools are reference guides can be used to perform this task. Thanks in advance for taking your va...
From my research, I got that there are two ways 1. Outbound Rest message2. Integration hub (Microsoft SharePoint Online spoke). Are there any other ways? Guide me to the best approach along with the implementation steps.
Hi All,I need some inputs on below requirements - - We have our ServiceNow CSM Portal for our customer. We need to put some Performance tests against the Portal (Pages, Widgets) and run it in every 1-2 months to check whether or not our Portal is run...
HiI wonder if anyone has had experience of migrating Alfabet/PlanningIT to SNOW APM? # Although I'm interesting how all major objects/attributes have been matched between Alfabet and SNOW APM, I'm particularly interested in how the concept of a busi...
Hello All, We have recently started following and practicing Citizen Developer principles in our organization.However, we are having challenges on how our scrum and stories are being assigned, and also impacting our bandwidth.One issue that we have b...
