We are integrating ServiceNow with Azure DevOps. How would we integrate the User Stories from Azure to create Incidents, Tasks, Change Requests? We have not been able to find documentation on this. We are not looking to purchase the Connector since t...
Since there are no List type for Flow Variables, I decided to workaround by creating a Subflow. Inside that, I create a string of with format like sys_id1,sys_id2,sys_id3 and push it to an output variable, which is declared as a List<of ABC table rec...
Major incidents (P1,P2) should not be allowed to be "Cancelled" which are in Accepted (Promoted) state.How do we define this workflow.
Please can anyone help me with Technical Design Document for Virtual Agent and IVR? Thank you.
Hi, There is a field "Configuration Item [configuration_item]" available in table "Requested Item [sc_req_item]". From out of box behavior , reference qualifier for the field is configured to allow only those configuration items which have install st...
Hello Architects, We have been using Studio and App repository to publish and move our applications between environments. One application that we updated was the OOB application CSM Workspace. Before Utah upgrade, when I go to Plugins and search fo...
Hi All, I was wondering if anyone can help me in understanding the difference between "ServiceNow Domain Separation for Non MSP" and "ServiceNow Domain Separation for MSP". How the configurations are different in ServiceNow?ServiceNow advised that it...
hi All I have a requirement wherein we need to create a product model in Servicenow keeping the eTOM porduct configuration but i dont see any specific interceptor in the Servicenow product model to define this Please can you help if someone have done...
textarea in widget- How do we create an html field in the widget?
What are the best ways to build web components in ServiceNow which can be embedded outside the application? Use case: We have to build new widgets in ServiceNow that will be consumed in multiple frontend portals of different web-based applications.
Hi There, I have a headless CMS that contains a large knowledge base and I wish to expose this in servicenow. I see that servicenow has an automation engine and so does our the CMS. I see two options at a high level 1)Push/Pull the knowledge base a...
Hello All, We have a requirement to know the license usage on SecOps Enterprise - Device basedHow can i get that value or how to calculate it .I have already gone through this link : SecOps - License understanding - ServiceNow Community
Hello expert!I'm investigating user licenses in ServiceNow. There is a [license_role] table that associates user licenses with roles, but the [cmdb_read] role is defined as "Requester". However, based on my understanding of user licenses, I'm not sur...
Hi All, I have a requirement where i need to update the taxonomy quick link has to automatically get updated to the latest Kb article one the existing kb article is outdated or retired. Thanks in advance.
We are working in ServiceNow to ServiceNow Ebonding and need suggestions on overall architecture & best practices for authorization & Security.1. In ebonding, main network connectivity will be happening between two ServiceNow instances. How this conn...
