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What are some architectural issues

There are a variety of architectural issues that can arise in the design, construction, and maintenance of buildings. Some examples include: Accessibility: Ensuring that buildings are accessible to all people, including those with disabilities, is an...

Using transform map to update record

I have a requirement to update "Model Type" field on cmdb_hardware_product_model table and not create new record.I have excel file with the correct Model type, Name and sys_id of the records.sys_id is needed because we have various record with the sa...

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Ken61 by Giga Guru
  • 1586 Views
  • 2 replies
  • 0 helpfuls

Resolved! Default dictionary attribute on table creation

Hello,is it possible to have a collection of attributes automatically set up for the table collection during initial table creation?So, I am creating a new table and I would like to have set up the attribute "no_audit_delete" for the table collection...

Anton42 by Tera Expert
  • 2857 Views
  • 7 replies
  • 1 helpfuls

Resolved! Scoped applications - best practices

working on setting up FSO Insurance model / Claims. With these are existing scope applications, at the same time we will be creating new Case tables & Service Definitions extending from the core FSO Insurance case tables. Question, should we be doing...

ServiceNow Vault Installation

Hello, I would like to install ServiceNow Vault (https://docs.servicenow.com/bundle/tokyo-platform-security/page/administer/vault/concept/vault-homepage.html) on my PDI instance and then on self-hosted environment. Could you please instruct how to do...

Marcin by Tera Contributor
  • 2298 Views
  • 6 replies
  • 0 helpfuls

Data Validation

I have a requirement to perfrom validation between two tables and  with record and their field values in CMDB for almost 2000 such records. Manual testing is complex for each record and not feasible we need to compare data for all 2000 records and th...

KG16 by Tera Contributor
  • 2303 Views
  • 6 replies
  • 1 helpfuls

Resolved! Allocate funds button greyed out

Hi All, Please let me know what are the options to enable the 'Add Funds' button in  Top level Investments --> All investments funded by Portfolio Thanks & Regards,Ram

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Avaya Integration CTI

I am trying to reach an integration between Avaya and Service-now...  My Goals are as following  1 when a call Comes on Avaya an interaction created in service now  2 a pop up screen appears at service-now agent work space to either accept or reject ...

Multiple Coalesce field in Transform Map

Hi, I have two fields marked as Coalesce true in my transform map. For optimal performance of data load in target table shall I get index set up for both the fields, in target table? Kind RegardsKirtiman

Kirtiman by Tera Contributor
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  • 0 helpfuls

Discovery of Printers

While discovering printers instead of name attribute model name gets updated in the name filed.Any suggestions why so?.    

LearnerSN7 by Tera Contributor
  • 1453 Views
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Resolved! THIRD PARTY INBOUND EMAIL GUEST ACCOUNT/USER CREATION

Question:  Has anyone done a solution to handle inbound email action to create INC record from third party email senders and create guest accounts for those third party senders? Can it be done without any license ramification? #ITSM #Platform

Resolved! Can ITIL users work on problem and problem tasks?

Hello Experts, As per the ServiceNow docs, ITIL users can work on problem tickets however the system is allowing users with problem coordinator roles users only to work on problem tickets.  This is because the dictionary override on the problem forms...