Hello Team, In Utah release, there was a new feature released as "Proactive Triggers". I had followed all the steps as per the docs (Enabled the property, Set the trigger and actions to active) but the pop-up isn't showing up on the instance? Clear...
ServiceNow consist of Knowledge, Incidents, Service Catalog, Virtual Task Boards as part of their offering. Knowledge articles are organized inside Knowledge bases in ServiceNow. There are four ways to control user access to knowledge base or article...
I want to understand more about these 3 system properties glide.knowman.search.apply_role_based_security glide.knowman.block_access_with_no_user_criteria glide.knowman.apply_article_read_criteria I build a search solution , if we do not honor these ...
Hi everyone, I'm looking for insights and experiences on how to improve our way of developing to be more aligned with the DevOps philosophy. The majority of our team is still working with update sets while a part of the team (CMDB) started their deve...
Hello Servicenow community, hopefully this is the correct place to ask.I am looking for ideas here. Currently we are using Flow Designer to send e-mails whenever a new user is registered in our organization. Users can be registered from multiple diff...
So I was looking around in the workspaces and tried to figure out, where "My Lists" would be stored:I was initially thinking sys_aw_my_list but that doesn't seem to be the case.
We recently upgraded to Tokyo from Rome. our 508 testing failed with New experience UI in Tokyo.Is it possible to switch between Core UI and New experience UI at user level
Hi, Has anyone implemented Email Integration between two ServiceNow instances? If yes, Please let me know what needs to be taken care while implementing this? By default, ServiceNow will ignore such emails because of the Header filter. If I remov...
We have been on SN for almost 11 years now and have decommissioned quite a few products such as Discovery and Service Mapping. Now our infrastructure is wanting us to decommsiion a number of our mid servers as they think they are not being used. We d...
Apologies if this is not the correct place to ask this. We are looking to activate the ATF functionality within our platform. To do thisi am required to provide a overview documentation to our Security team so they can assess the risk(s). One of t...
Brief introduction: 34 years oldItaliani have been working for a big 4 consulting company for 4 yearsapplication analyst / service manager / PM / CSA5x CIS (ITSM, PPM, GRC, APM, HAM)bachelor's degree in management engineeringmaster's in project manag...
Hello Team, I have a requirement for converting the CSV file exported from the export set copied to mid server path after which we want to convert the CSV file to TXT file.Thanks in advance.Regards
Hi All,I am a little confused as to the following and hoping someone can assist in clearing up the confusion.From the below diagram [1] it is not clear on the use of a MID Server or its part in the whole eco system.What I am trying to understand is i...
We are checking the Incident Closure Rate using the below formula and would like to understand the standard/best practice for this KPI. Incident Closure Rate = (Total No. of Incidents Closed/Total No. of Incidents Created/Opened)*100
Hello,One of our customer has done many customizations in their existing instance. They want to move back to box. Hence they want to implement/start using a brand new instance.Now the question is, what to do with old data? How to bring that to new in...
