Hello Experts, As per the ServiceNow docs, ITIL users can work on problem tickets however the system is allowing users with problem coordinator roles users only to work on problem tickets. This is because the dictionary override on the problem forms...
Hi, We are currently looking at encrypting the communication between Service Now Nodes and the DataBase server. (On-premise instance) We are giving it a try with MariaDBThe steps seem pretty straight forward. 1- Define the SSL CA Cert, Server Cert, ...
Can anyone explain in layman terms whats multipart, base64, binary ASCII, formdata etc?We are using a 3rd party tool which says that it accepts attachments in form-data only.I am not understanding what is form-data, binary, base64 etc.... lots of ter...
Hi all! Where do I create (Best Practice) the security networl zones in the CMDB?I would currently use cmdb_ci_firewall_sec_policy. (Firewall Configuration)What do you think?Best Regards,Alexander
In support portal, I see this. Which is primary DC vs Secondary DC?
Hi I would like to run few queries in Read Replica to optimize the performance as its passing high SQL queries. Could someone please help to find out the Read Replica for my instance ?Where should i look for it ?What are the considerations before i ...
Ahoy,let me just jump straight into the topic, there is this sys_table_rotation in ServiceNow, with Type field, which offers you the following:- Rotation (which rotates operational data into N tables, and upon last rotation, oldest data are truncated...
Hello, My team implemented a scoped application that works as a backend CMS for a small team of writers to build a monthly newspaper and send it out to their subscribers and publish it on a website. We went live with the Custom Scoped application a n...
Here’s the deal: We are on San Diego. We have an SSO integration with Azure AD. We are preparing to deploy Virtual Agent; probably obvious, but the Virtual Agent is on our Service Portal. In our last round of testing, a very savvy developer noticed t...
We have integrated ServiceNow instance 'A' with another ServiceNow instance 'B' for Incident sync using Basic Authentication (locally created account in ServiceNow) Issue is - Some times the web service call fails from instance 'B' to instance 'A'. ...
Hi Team - We will be proceeding TFS integration with ServiceNow through API which is bi-directional and would like to have below information. a) What is the prerequisites for integration b) Best practice for this integration c) Any documents for refe...
Hi Experts, We have discovered/integrated V-center in ServiceNow along with all topology. classes show the CI data. On other hand in horizontal discovery I do have scheduled discovery configured to scan using IP ranges. The issue am facing is all the...
Hi,We have a small customer who is using ITSM (INC, PRB, CHG, SR and KM). But they are not using CMDB. I am looking for a list of ALL benefits of how CMDB will help for ITSM for above modules? Note - They dont want to invest in any autoamtion/Discov...
As the title suggests I have a list type field: and it references this table for its choices: Then When I'm in the page that displays the list type field it won't let me select certain options but will let me select others? for example 'previous go...
We are using cart API to create Requests from external tool. Fulfilment will be done by external tool itself, and finally it should close the sc_task. OOB cart API response will provide only REQ number details (RITM and SCTASK is not be there). How s...