Here’s the deal: We are on San Diego. We have an SSO integration with Azure AD. We are preparing to deploy Virtual Agent; probably obvious, but the Virtual Agent is on our Service Portal. In our last round of testing, a very savvy developer noticed t...
We have integrated ServiceNow instance 'A' with another ServiceNow instance 'B' for Incident sync using Basic Authentication (locally created account in ServiceNow) Issue is - Some times the web service call fails from instance 'B' to instance 'A'. ...
Hi Team - We will be proceeding TFS integration with ServiceNow through API which is bi-directional and would like to have below information. a) What is the prerequisites for integration b) Best practice for this integration c) Any documents for refe...
Hi Experts, We have discovered/integrated V-center in ServiceNow along with all topology. classes show the CI data. On other hand in horizontal discovery I do have scheduled discovery configured to scan using IP ranges. The issue am facing is all the...
Hi,We have a small customer who is using ITSM (INC, PRB, CHG, SR and KM). But they are not using CMDB. I am looking for a list of ALL benefits of how CMDB will help for ITSM for above modules? Note - They dont want to invest in any autoamtion/Discov...
As the title suggests I have a list type field: and it references this table for its choices: Then When I'm in the page that displays the list type field it won't let me select certain options but will let me select others? for example 'previous go...
We are using cart API to create Requests from external tool. Fulfilment will be done by external tool itself, and finally it should close the sc_task. OOB cart API response will provide only REQ number details (RITM and SCTASK is not be there). How s...
Hi,Can anyone tell me how we can move the decision builder tables from one instance to another in scoped application? They do not show up in studio when that application is selected.Also , is it possible to include pre built decision tables as part o...
I have recently discovered that we need a 3rd party translation service to effectively install Dynamic Translation. With that in mind, I found that Google, MS Azure & IBM are listed in SN Docs. What are your experiences using these services? What see...
Hi All,I have a table which is similar to user table. Let's name it as u_accounts.It has some fieldsuser_idfirst_namelast_nameManagerManager Identity-(Reference to itself i.e u_accounts) - Hidden on formManager user Id -String-hidden on formNow Manag...
Is there a way to get access to the redesigned icon set for use in architecture diagrams? I am specifically after the SVG ones (vector). Specifically these ones: http://www.zachroszczewski.com/servicenow
Hello, While there are different perspectives on how much time it should take to Implement different applications or modules in ServiceNow. If there was a green field implementation to be done and given that we assume some of the background (customer...
Hi all, My company is looking to utilize the Customer Service Management module, or 'sn_customerservice_case' table, for internal and external users. I've heard that traditionally, the Customer Service Management module was for external users, howeve...
Hi, I'm new to this service now. I'm trying to embed service now into another cloud portal but my instance refusing to connect to show the service now page. I'm not writing any code. I am doing this by utilizing configurations from a cloud platform. ...
Hi there, I am in a bit of a situation and unable to answer this question and wondering if someone could help or share their perspective and experience. A problem record is opened against a critical app CI (XYZ) and problem tasks are assigned to res...