Is there anyone here in the community who has been involved in a transitioning from an old customized ServiceNow instance to a fresh instance and doing some business transformation at the same time (such as switching from service portal to employee c...
Our security team is asking ServiceNow IP address.In stats.do I see different IP compared to the ones I see in support portal (under autoamtion store - Find my IP address).Whats the difference between those IPs?
We are ebonding 2 servicenow isntances A and B.B is using IP address access conntrol. They are asking 'A's IP address to whitelist. Which IP to provide? From stats.do or the one that I find in support portal?
When I look for a Record on the Scheduled Jobs table, I see the record in the List view.When I click on that record, I get the message in a blue banner at the top of the screen: "Record not found".I have several records doing this.In the List view I ...
For those of you using Generative AI within ServiceNow what are some of the use cases you are using it for? It's been great for asking questions, building Knowledge articles and summarizing incidents. I'm looking for further use cases.
Hi all - we're looking to start using some ITOM features and in preparation, I need to improve our MID environment. We are currently just using 1 MID for LDAP integration purposes and a couple daily data export jobs. The business is concerned with se...
Hi Community, the ServiceNow documentation states, that you should not create Before Business Rules on catalog related tables:Request [sc_request]Request Item [sc_req_item]Cart [sc_cart]Cart Item [sc_cart_item]See: https://docs.servicenow.com/bundle...
Hi, I need to convert Forti Analyzer events into incidents. Is there any way that we can achieve it.
Hello Team, I have a requirement to manage the ServiceNow Storage.As the ServiceNow offers limited Storage, please suggest a best ways to connect an external storage devices to archive the old ServiceNow data. - How to select the best storage device ...
Hi All,I am trying to set up Hermes messaging system integrated with Apache kafka in local by following this documentation (https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/hermes-messaging-service/task/set-up-secure-connec...
I am working servicenow and amazon outbound integration. While hitting the amazon reporting API, It asked for signature. I showhow generated the AWS signature by using community help. But Generating AWS signature but got an error as"The request signa...
During testing I noticed that the cmdb_ci_vm_instance and cmdb_ci_vmware_instance rules for handling state changes are different. I'm on Tokyo (patch4a). Example:vm_instance (virtual machine in azure or aws)When a state change moves to Terminated t...
Hi All, Please guide me how can I get ServiceNow store access. Trying to install Saas License management plugin and spoke (in PDI) .Would like to get some help with the steps. ThanksArun
Integration Use Case: Before a user submits a catalog form, their input needs to be validated against a third-party database (which is not accessible from the internet). If the validation is successful, the user can proceed with submitting the catalo...
Hi,I have a scenario where multiple csv files are being attached to a data source. The files are being placed in a external folder and flow is being scheduled to run daily at a particular time to pick the files from the specified folder. There will b...
