ServiceNow Exit strategy
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04-16-2025 05:10 AM
As part of our clients requirements we need to define an exit strategy - should we ever leave ServiceNow.
They are particularly interested in the CMDB and Asset database.
Is there any documentation or guide about leaving ServiceNow to go to another vendor?
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04-16-2025 05:45 AM
Hi @johnrob18
You can check the Now Create under assets, and also involve your ServiceNow account manager in this discussion.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-21-2025 08:29 PM
Hi Dr Atul, I have access to Now Create. Could you please let me know what file name should I search for?
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06-23-2025 07:13 AM
I didn't find anything remotely helpful in Now Create for offboarding.
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05-06-2025 06:17 AM
Once you create your HI ticket and select your EOL for ServiceNow, you'll be messaged with the details on how and when you can download your prod instance. there are a lot of rules and deadline dates on when you can get your data, it will be large and when we did it, we downloaded a large maria db file. They will send you instructions and credentials in your case to use sftp to download it (filezilla and cyberduck). you'll need a landing place for your archives. we backed up our cmdb and assets into large groups of CSV files, just in case.
Accessing your records once downloaded is not like opening a table in SN.
