ServiceNow Integration with Azure User Stories

[kathymorris]

We are integrating ServiceNow with Azure DevOps. How would we integrate the User Stories from Azure to create Incidents, Tasks, Change Requests? We have not been able to find documentation on this. We are not looking to purchase the Connector since there are other options using ServiceNow's technology.

Kindly advise.

Thanks,

Kathy

[Punit S]

Hi Kathy,

There are a few ways to integrate User Stories from Azure DevOps with ServiceNow to create Incidents, Tasks, Change Requests, etc. Here are a couple of options:

1. Using REST API: You can use the REST API in ServiceNow to integrate with Azure DevOps. This would require some scripting knowledge, but it would allow you to have more control over the integration. You could create a script in ServiceNow that would pull User Stories from Azure DevOps and create the corresponding records in ServiceNow. Microsoft provides a REST API for Azure DevOps that you can use to access the User Stories.

2. Using Flow Designer: Another option is to use ServiceNow's Flow Designer to create a workflow that integrates with Azure DevOps. Flow Designer allows you to create workflows without any coding. You can use pre-built connectors to integrate with Azure DevOps and create records in ServiceNow. For example, you could create a flow that triggers when a new User Story is created in Azure DevOps, and then creates a corresponding Incident in ServiceNow.

I hope this helps! Let me know if you have any further questions. 

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit

[Vishal36]

Hi @kathymorris , 

You can try out OpsHub’s free Community Edition, which integrates standard entities. A ServiceNow partner and a certified integration tool, OpsHub offer a federated integration platform that can help ease your integration journey. In addition, OpsHub takes care of the following use cases:

1) Integration Richness: It is very important to integrate complete information of Work items on ServiceNow and Azure DevOps instances; For any information missed in the integration, data on the instances might be different and it gets unreliable and unusable, over time. OpsHub can integrate the complete work item information such as attachments, web links, comments, traceability, and inline images on ServiceNow and Azure DevOps instances.

2) Field-level Conflict Management: As this is a bi-directional integration, there is a possibility of data being updated simultaneously in both instances. OpsHub supports field-level conflict management in such cases.

3) Data Granularity: OpsHub integration solution also integrates history between ServiceNow and the Azure DevOps. E.g., Between the two syncs, if the user modifies the status from Open -> In Progress -> Resolved on Azure DevOps, the OpsHub integration tool allows users to see the exact transition (Open -> In Progress -> Resolved) happening in ServiceNow too.

4) Supported entities: All System and Custom Tables on ServiceNow and all work items such as Bug, Requirement, Task, Test Case, User Story, Shared Steps, Iteration etc. on Azure DevOps are supported by the OpsHub integration tool.

Please refer to document link to learn how OpsHub Integration Manager (OIM) facilitates bidirectional integration between Azure DevOps and ServiceNow.

Feel free to reach out to our integration experts for the initial integration planning.                                                          

Thanks, 

Vishal