Resolved! Is it possible to add delegates only for specific tables or records
Is it possible to add delegates only for specific tables or records
Forum Posts
What actions to take after receiving HealthScan scorecard from ServiceNow
Dear Experts,We recently received health scan scorecards from ServiceNow for our instance. Though it gives some recommendations and areas of improvement in terms of percentage, it does not actually say what artifacts needs to be improved. The recomme...
VTB list view - see labels, lanes, swimlanes and archived fields
Hi,I'm looking to use freeform VTB's so support some activities. I have created a test and the card view is working pretty well for us (although we'd like to see the priority field on the card rather than use labels, but that's a separate topic). How...
How exactly 'Impacted Services/CIs' related list works on Incident form?
How exactly 'Impacted Services/CIs' related list works on Incident form?I understand there are certain system properties based on which this gets controlled.I also read on few posts that, with Service Mapping vs without Service mapping, the way Impa...
Bypass IP Whitelisting in ServiceNow platform
Keeping IP whitelisting is place how to use the roles and Groups filter in Adaptive authentication? Is it possible to bypass the IP Whitelisting?Please let me know
Scripted REST API vs Flow Designer - Which is better to handle large volume transactions
I would like to get your feedback on the most effective approach for managing anticipated high volume of transactions in ServiceNow, specifically with the expectation of around 1 million transactions per day from our SAP system.We have two options to...
Table for Laptops and workstation in CMDB and Microsoft Intune integration
Hi gurusWhy MS Intune integration OOB puts laptops, workstations in the Computer [cmdb_ci_computer] table instead of cmdb_ci_pc_hardware?Still handheld computers are put in computer class child table: cmdb_ci_handheld_computing! What table should now...
How to keep up with ServiceNow?
You all are aware there ServiceNow is expanding its products left and right. New products/solutions coming up frequently.Enhancements added to existing products.Some product you would have learnt and ServiceNow would have deprecated and replaced with...
Resolved! Is there a way to get the list of all ServiceNow health scan definitions?
I read in ServiceNow docs which says there are over 1200 definitions that have been assembled into its library as on today. Is there a way to get the list of all ServiceNow health scan definitions?
Search Performance for AI Search
We are discussing making the switch from Zing to AI Search, and there has been some concern about system performance. I understand that during the indexing process we may see some degradation, but we can schedule this for downtime, and I'm not that c...
Level Hierarchy Dynamic Content Block
Need a L2, L3, L4, Manager, Caller Level Hierarchy filter with dynamic Content Block to have based to reflect the content automatically when the user logged in.
Resolved! Flow Designer - Skip approval if opened by or requested for title contains director or president
Is there a way to Skip approval if opened by or requested for title contains director or president in flow designer?In the workflows, we have a IF conditions and we added a script but I cannot figure it out in flow designer. How can this be achieved...
Questions on Instance scan vs health scan?
1. Which scan is preferred? Why?2. Which scan has more KPIs/definitions? Based on the docs I read, I feel that Health scan is better as it as huge collection of definitions (~1200 definitions OOB) in contrast to (~300 checks/KPI's OOB) in instance sc...
Resolved! Question on MSP ServiceNow instance?
1.What exactly is MSP ServiceNow instance? Who owns it?Is it like only if the instance is owned by Managed service provider and providing services to its customers is called MSP ServiceNow instanceorEven if the instance is owned by the customer, but ...
What are the future impacts of extensive customization in Incident Management?
I am seeking to understand the potential long term impact of the high level of customization within the ServiceNow Incident Management module.Specifically, I am concerned about what could be missed in future if we continue with the customizations rat...
