Servicenow performance impact on a data pull from service now

Amit Garg
Tera Contributor

‎04-26-2023 10:18 PM

A third party app need to pull data from service now very frequently say every 10 minutes. Could anybody please help me with understanding the performance impact on service now. Also, if there is any documentation to refer.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-26-2023 10:45 PM

@Amit Garg 

if it's during off-business hours then should not matter much.

But definitely 10mins during business hours will lead to performance issue.

I could not find a specific document for this.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Community Alums
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‎04-26-2023 10:49 PM

Hi @Amit Garg ,

It would have an impact on the performance definitely as the system is working all time while fetching the data or pulling the data, this would cause a impact on the performance.

There is great approach shared in the article, please refer :https://www.servicenow.com/community/developer-articles/success-story-120-times-faster-integration/t...