Set up Recommended Actions for ITSM to streamline issue resolution and enhance workflow efficiency.

[devidb]

Hi everyone,
We're looking to enable Recommended Actions for ITSM in our instance. If anyone has experience with this setup, your assistance would be greatly appreciated.

[Sajilal]

The Documents have the steps very straight forward, could you please elaborate more on what level of guidance is expected?

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-operations-work... 

Guidelines:

- Explore the steps to install the same from the link/store.

- Data is important for your modules based on which the recommended actions can work.

- look at Setting the rules to apply the necessary filters.

- set the recommended actions then

- setup resource generators

- Even define generators using flows & decision tables.

- Explore configuring AI Search profile configurations for improved search results.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/b49916aff4f50a107d41bb28e786c2... 

If this was helpful, do give a thumbs up/mark it as Correct to close the Thread, Thanks

[Ryan Smith3]

There are full workshop guides out on ServiceNow Now Create site.

Here is a link to the Guided Decisions & Recommended Actions - Workshop Presentation

This includes great step by step guidance. 

Hope that helps!