Table for Laptops and workstation in CMDB and Microsoft Intune integration

[jnipala]

Hi gurus

Why MS Intune integration OOB puts laptops, workstations in the Computer [cmdb_ci_computer] table instead of cmdb_ci_pc_hardware?

Still handheld computers are put in computer class child table: cmdb_ci_handheld_computing!

What table should now be used for workstations and laptops cmdb_ci_computer or cmdb_ci_pc_hardware to avoid any customisation  or reporting issues or intune integration tweaks or any other new OOB usage of new servicenow OOB modules which needs laptop or workstation information?

// Reference: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

[Luiz Lucena]

Hi there,

I think that is the right place for workstations, cmdb_ci_computer.

The PC Hardware I would store things like keyboards, mouse, monitors, other hardware.

But all depends on each business needs.

[Christoffer Vir]

cmdb_ci_pc_hardware is for "Multi-purpose electronic computer whose size, capabilities, and price make it feasible for individual use."

What you describe is the table cmdb_ci_peripheral. "Multi-purpose electronic computer whose size, capabilities, and price make it feasible for individual use."

So, the question remains.

[Luiz Lucena]

You're right. 
As I said, all depends on business needs. 
However the question @jnipala did:
"Why MS Intune integration OOB puts laptops, workstations in the Computer [cmdb_ci_computer] table instead of cmdb_ci_pc_hardware?"

The answer is simple enough, the Computer table (cmdb_ci_computer) is where you store ALL computers (servers and workstations), which can be filtered then by Class.
Class = Computer is all your workstations.

ServiceNow has built-in filtered classes, for example, if you type Workstations in the Filter Navigator, you will land on Computer table already filtered by Class = Computer:


Hope that helps.