Tickets tagging across domains

[dwef]

Hi ,
If shared data user created the ticket in A customer domain and they are able to attach the B customer domain tickets in Related list and related records

Kindly provide me the solution how to restrict this ASAP as these are afftecting many customers.

[Kamal17]

@dwef  I don't have hands-on experience in domain separation. But from your problem statement, I understand you are trying to prevent selection of domain B tickets inside the related of a domain A ticket.

If my understanding is correct, then you can updated the filter of the related list or setup a custom related list with necessary filter to ensure only relevant tickets are available for selection in the related list. Refer to this SN documentation link for more details on defining custom related list.

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S

[Dr Atul G- LNG]

Hi @dwef 

Yes, because it's shared and also this mainly depends on the domain visibility and domain contains. Better try this in PDI mate.

[dwef]

Hi,

As this is an OOB we cannot acheive this by defining relationships also if I am not wrong . Can you please provide me any script to restrict this.Pls ASAP.

[Dr Atul G- LNG]

Sorry mate , I am not developer so dont have any script.