Workplace Approvals not working

AnirudhKumar · ‎03-11-2024

I'm trying to test the approval process in WSD.

I have a space that 'requires approval'. When I make a reservation from the portal, the reservation record says its 'awaiting approval' but no approvals are triggered.

I tried all the Workplace Approval Configurations, nothing happens.

Could someone tell me what am I missing?

AnirudhKumar · ‎03-13-2024

Found the issue, guys!

The Flow that triggers the approval was erroring out due to a Restricted Caller Access. Something was modified (I didn't dive into this), and that caused the Access privilege to go to 'Denied'.

Turned it back on to 'Allowed', now approvals fire off 😊

View solution in original post

Mark Manders · ‎03-12-2024

How are you setting the approval? Is it a BR, a flow, a workflow? You will need to create the record when setting it to 'awaiting approval'

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

AnirudhKumar · ‎03-12-2024

That question is enlightening.

I always assumed that WSD would automatically trigger the approvals when the conditions satisfy. The trouble I had was finding where this logic is so I could debug why the approvals didn't fire.

Maybe I should just create my logic to fire them off when state goes to awaiting approval!?

Dr Atul G- LNG · ‎03-12-2024

Hi @AnirudhKumar

Is the users are active ?

Approval going to valid users?

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AnirudhKumar · ‎03-12-2024

The approval users are valid, Atul.

What I'm unable to trace is the actual script/component that fires off the approvals.

The WSD portal is strung together with many Widgets and ng-templates , each with a crazy ton of code (there's one with over 4000 lines of code!)