URL params lost - SSO

[AnirudhKumar]

Hi Folks!

Our client has enabled SSO in their SN environment. Problem is users who have bookmarked URLs or directly access specific pages on any portal are redirected to a default portal page. This happens immediately after a new SSO authentication happens for a user. (just the first time...)

Example:

So as a user if I hit a KB article URL like below:

https://xxxdev.service-now.com/sp?id=kb_article&sysparm_article=KB0011111

after SSO authentication for the first time, I get routed to:

https://xxxdev.service-now.com/esc

What's the fix for this?

(P.S I don't want to simply change the default portal to sp, because the client has multiple portals)

[Akash4]

Hi Anirudh

As a first verification - see if Login section of the SSO Identity Provider (IdP) is enforcing global redirection to /esc.

You can also check the property "glide.entry.first.page.script" if its returning the 'esc'. Verify in System definition > URL Redirect, check for any redirect rules