Hello All,
UseCase1>
I would like to understand if we can use cloud database solutions as persistence layer for out of the box serviceNow objects/modules for e.g. { Case [sn_customerservice_case] of CSM module or any other OOB module of serviceNow } instead of having persistence layer managed directly in ServiceNow platform itself. What are the pitfalls/challenges of this approach? Is this implementation approach is really possible or supported by ServiceNow platform itself?
UseCase2> I want to develop custom application with complete UI/Business Layer in ServiceNow but persistence layer is completely managed in some external database provided by cloud solution provider(Azure/AWS). Is this the right usecase for ServiceNow? Does ServiceNow support and promote such implementation?
Kindly provide some insights around these 2 Usecases.
