User have the "Knowledge" role Service Operation workspace List "Pencil icon" showing

[jaiho_rai]

Hi Everyone ,

User not able see 

Version - XANADU - PATCH 7

User have the "Knowledge" role , 

When clicked then it will show below :

If user logged via admin role 

It will show Icon with checkbox (customer needed in the same way)

Below the details when click on "i" then below it will show as a preview 

[Dr Atul G- LNG]

Oops, for me it’s 7 now. Try syncing the plugin and check if the latest version is there.

[jaiho_rai]

means this pencil icon we can't remove or replace with "I" .

because what I needed to remove the pencil icon and it will show "I" icon

[Dr Atul G- LNG]

No, we cant remove it., it a per the latest feature mate. 

[Ankur Bawiskar]

@jaiho_rai 

that pencil icon seems to be a new feature.

Did you try to clear instance cache using cache.do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jaiho_rai]

Yes, Even I tested in all other friends' instance I checked with earlier patch e.g patch 4 XANADU

Same result, if you do have admin, then it will show "i". but if you go with knowledge role user, then it will show you "pencil" icon