There is an third party external ITSM tool for incident management where they create/update incidents.
ServiceNow needs to READ that data and keep it updated in the instance (Data should be synced real time/near real time like reading the data every 5 minutes).
ie.,
If 3rd party tool creates an incident, ServiceNow should READ that and create the same in ServiceNow.
If 3rd party tool updates that incident, ServiceNow should read those changes and update those changes in ServiceNow.
Note - External tool WILL NOT do push or pull. ZERO outbound calls from that tool. EVERYTHING should be managed by ServiceNow only.
What is the best way to achieve this? like use Remote tables or import set or scripted rest api or anything else?
