When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired err

[Sadari Kotaiah]

Hi All,

When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired error like

"OAuth Access token is available but will expire soon at 2025-10-08 07:06:18. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token."

Can you please help me if anyone had faced similar kind of issue and what i need to do to fix this issue. Any help its really appreciate it.

Regards,

Kotaiah Sadari

[M Iftikhar]

Hi Kotaiah,

This issue usually occurs when the OAuth token or refresh configuration isn’t fully aligned with the provider’s setup. You can try the following steps to resolve it:

1. Navigate to System OAuth > Application Registry, open your Adobe OAuth profile.

2. Verify that the Token URL and Refresh Token URL are correct as per Adobe documentation.

3. Ensure the Client ID and Client Secret are valid and active.

4. After verifying the configuration, go back to your OAuth 2.0 Credentials record and click Get OAuth Token again to refresh it.

If the refresh token has expired, you’ll need to reauthorize and request a new token from the provider.

• For reference:
  https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/outbound-rest/task/t_OAut... 
• https://developer.adobe.com/developer-console/docs/guides/authentication/ 

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it helpful & accept the solution so others can benefit as well.

[Bhuvan]

@Sadari Kotaiah 

Please check why system is not automatically refreshing the tokens as it is out of box behavior to get the new access tokens if refresh token is available. Refer below articles to setup automatic token refresh if it is not supported out of box

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823628

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964444

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@Sadari Kotaiah 

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan