About Sadari Kotaiah

Sadari Kotaiah · 10-07-2025

Hi All, When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired error like"OAuth Access token is available but will expire soon at 2025-10-08 07:06:18. Verify the OAuth configuration and click the 'Get OAuth T...

Sadari Kotaiah · 10-06-2025

Hi All,Good Day. We have the functionality we need to show the time zone details of the current logged user next to the date & time fields, to achieve this we have implemented one UI Macro as suggested by SNOW HI Team and this macro were added to the...

Sadari Kotaiah · 11-11-2022

Hi All, I have gone through the below documentation and tried to create the knowledge article through the "Import Articles" button from the knowledge home page.https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-managem...

Sadari Kotaiah · 07-20-2022

Hi Team, Good Day. I have created one archive rule on incident table to archive the 4 years ago closed incidents. For testing purpose i have gave the filter conditions as active false & closed at some past date time and then saved the rule & activate...

Sadari Kotaiah · 07-20-2022

Hi All, Good Day. I have the requirement to read all the knowledge articles from the instance by using the service account (web services only) and the account as ITIL & Knowledge roles. So i gone through the servicenow documentation and used the know...

Sadari Kotaiah · 10-07-2025

Thanks all. Actually the user is form the New Zealand but there is no specific time zone is active at our instance hence the user had chosen the time zone as "Etc/GMT+12" because this time zone is near to the New Zealand Time.I have activate the "Pa...

Sadari Kotaiah · 07-21-2022

Hi Team, I have finally figured the issue what is preventing my archive rules not getting to run. I have seen hug number of archive jobs are in waiting state to run in Archive Job Execution Chunk (sys_archive_run_chunk) table which are causing to pr...

Sadari Kotaiah · 07-21-2022

Thanks for the response musab rasheed. I have already gone through the links shared by you. Even one of the archive rule is inactivated its still archiving the records i'm suspecting that archive rule causing the issue. Many i know how can we prevent...

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When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired err

Next to the datetime fields we are displaying the current logged in user time zone details but its

Import completed with error "Error during upload" while importing the knowledge article via ms word

i have created one archive rule on incident table to archive the closed incident by 4 years ago and when we update the filter conditions & click on the run archive now no records getting archived?

I have used Knowledge API to read the article from my instance with service account but some of the article are missed\not returning the Knowledge AOI?

Re: Next to the datetime fields we are displaying the current logged in user time zone details but i

Re: i have created one archive rule on incident table to archive the closed incident by 4 years ago and when we update the filter conditions & click on the run archive now no records getting archived?

Re: i have created one archive rule on incident table to archive the closed incident by 4 years ago and when we update the filter conditions & click on the run archive now no records getting archived?