Why auto populating 'Impacted Services/CIs' related list based on CI is not an OOB functionality?

[Suggy]

Why auto populating 'Impacted Services/CIs' related list based on affected CI is not covered OOB?

For me this is such a basic requirement that should have been covered OOB.

Testing I did:

1. I created a new INC, added a CI (this CI is associated 2 Application services), submitted the INC.

2. 'Impacted Services/CIs' related list is empty

3. I clicked in 'refresh impacted services' ui action. Then 'Impacted Services/CIs' related list is populated.

Is it expected that the agents should do this manually?

Also there could be scenarios wehre CI's can be wrongly added. Agent would have clicked on ' 'refresh impacted services'. Now the list if populated with CI 1,2,3

Later the CI would be updated with the right one.  Now again the agent should click on ' 'refresh impacted services' to get the right list.

Every time the fulfiller has to click on 'refresh impacted services' UI action?

Is this a bug or is this is how it should work?

[Suggy]

Anyone please?

[Suggy]

Anyone please 🙂

[Suggy]

Anyone?