Developer Instances Offline Issue

Kamini Kansal · ‎04-29-2021

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

Update- "April 30th"- We are still working on this issue. We apologize for any inconvenience caused

Regards,

Kamini Kansal

li liudong · ‎08-18-2022

Hi @Kamini Kansal,

Even i am facing this issue.

my instance url :https://dev82806.service-now.com/

Regards

liliudong

Sai Shravan · ‎08-18-2022

Hi @Kamini Kansal

My PDI Instance (dev68883) is offline for a long time, can you please help me to restore it.

Thanks in advance.

ShubhamGarg · ‎08-18-2022

Hi Sai,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way.

Regards,

Shubham

ShubhamGarg · ‎08-18-2022

Hi Li,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way.

Regards,

Shubham

GD6 · ‎09-12-2022

Any workarounds?

kack l · ‎09-12-2022

实例处于离线状态。请过几分钟再检查。

dev80168.service-now.com,dev78045.service-now.com

It affects work too much. It is recommended to charge the personal account model, so that you can feel at eas

li liudong · ‎09-12-2022

@Kamini Kansal

HI,
My instance https://dev82806.service-now.com/login.do is offline

please help me to wake it up. Thank you very much

WU HONGYIN · ‎09-12-2022

@Kamini Kansal

HI,
My instance https://dev74836.service-now.com/ is offline

please help me to wake it up. Thank you very much

li liudong · ‎09-12-2022

HI,
My instance https://dev128423.service-now.com/login.do is offline

please help me to wake it up. Thank you very much

Antti Pyykk_2 · ‎09-12-2022

Dear SN,

Could you please bring my DEV instance https://dev63811.service-now.com back online? It's been offline since the weekend and I really need it in order to do some Tokyo research. Thank you in advance!

__ __ · ‎09-12-2022

HI,
My instance https://dev109774.service-now.com/ is offline

please help me to wake it up. Thank you very much

Mikael6 · ‎09-12-2022

Hi,

Mine also offline and unable to refresh. Now for 2 days already

/dev83890.service-now.com

kobayashi2 · ‎09-12-2022

My instance https://dev99837.service-now.com/ is offline

please help me to wake it up. Thank you very much.

Julien Graf · ‎09-12-2022

Hi,
My instance https://dev99026.service-now.com/ is offline.

Please help me to wake it up. Thank you very much.

qianjing wang · ‎09-13-2022

@Kamini Kansal
My instance https://dev128423.service-now.com/login.do is offline

please help me to wake it up. Thank you very much

fatcat10 · ‎09-13-2022

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev128423.service-now.com/
Thank You

Regards

zhaoliang

Mei1 · ‎09-14-2022

Hi, my PDI is offline. Please help to bring it back up.

https://dev67612.service-now.com/

Thanks!

Mei

Tim Leigh · ‎09-14-2022

My instance https://dev83826.service-now.com/ is offline. Is there a reason? Thanks! -Tim

Lisilu · ‎10-09-2022

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?

https://dev63565.service-now.com/
Thank You

Regards
lisilu

Jyoti Jadhav9 · ‎10-11-2022

Hi @Kamini Kansal ,

My PDI is offline since 8th August 2022 and still it is offline.

Could you please confirm whether this issue will be fixed or not?

PDI:

https://dev51793.service-now.com/

Thanks & Regards

Jyoti Jadhav

Harika Bhupathi · ‎10-11-2022

Hello @Kamini Kansal

My Instance is offline from past 3 days, could you please help me with fixing it.

dev92538.service-now.com

Regards,

Harika

Ramesh Garrepal · ‎10-13-2022

My PDi Instance is in Offline can anyone help to up my instance

https://dev86994.service-now.com

priya teju · ‎03-17-2023

hi my intance showing whiteliestd wt iwant to do pla let me know

Vladimir Cheres · ‎03-20-2023

My instance (dev58542) is gone although I use it every day. What the hell happened? I see other users are impacted too without being warned at all. Is it that it is completely wiped out or just unlinked from my profile ?

TWeigel · ‎03-20-2023

Same happened on my side (dev126460). Instance was gone without any warning at all after the weekend. Is there any way to restore that instance?

Pratyusha6 · ‎03-25-2023

My PDI instance is wiped out without notice. Could you please help us to make it up and running

https://dev65388.service-now.com/

Lisilu · ‎03-27-2023

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev63565.service-now.com
Thank You

Regards
lisilu

Shin403 · ‎03-28-2023

@Kamini Kansal

Hi,
My instance https://dev80113.service-now.com is offline.

Please help me to wake it up. Thank you very much in advance.

Sree P · ‎04-01-2023

My instance is having same issue https://dev81901.service-now.com/

craejm21 · ‎04-06-2023

My instance is appears online in the dev portal but has not been accessible for several days. Any help is greatly appreciated. https://dev116611.service-now.com/

li weishuai · ‎04-06-2023

@Kamini Kansal
My developer instance is also offline. Would you please help to retrieve it back.

Thanks.

my instance :

https://dev86398.service-now.com/

Christian54 · ‎04-07-2023

Hi folks

My PDI (https://dev130105.service-now.com/) has gone offline. It was working fine on Wednesday. I'm preparing an upgrade briefing for my company and I'm badly missing it 🙂

Hope it will come back online soon !

Season's greetings

Christian

li liudong · ‎04-10-2023

Hi @Kamini Kansal,

Even i face this issue again.

my instance url : https://dev70732.service-now.com/

Regards

liliudong

Jason Edelman · ‎04-10-2023

Having issues with https://dev103260.service-now.com/, previously I have been able to restore from a backup and everything comes back but cannot perform any actions on my instance when logged in the dev portal.

y-ohno · ‎04-10-2023

My PDI is also offline from yesterday. And dose not work "Report" link.

Would you please help to retrieve it back.
https://dev125765.service-now.com/

Thanks,

Tino Weigel · ‎04-10-2023

Got allocated a new PDI dev104533. However, I would prefer having my previously used PDI dev126460 back. Is there any way to retrieve it back?

li liudong · ‎04-17-2023

Hi @Kamini Kansal,

I am sorry that i face this issue again.

my instance url : https://dev70732.service-now.com/

Best regards

liliudong

DK3 · ‎05-15-2023

Hi @Kamini Kansal

My PDI is also offline. Can you please fix this..

https://dev75684.service-now.com/

Harshil1 · ‎05-29-2023

My dev is offline since 1 day could you kindly wake it up https://dev63050.service-now.com/

saphanapl · ‎05-30-2023

My PDI is also offline yesterday. Can you please fix it

https://dev95435.service-now.com/

KOUSTAV DUTTA · ‎06-09-2023

My PDI "https://dev56935.service-now.com/" is not waking up since last 3days, it just keeps on rotating. Any lead on this?

Horia Opris · ‎07-14-2023

fatcat10 · ‎08-06-2023

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev116998.service-now.com
Thank You

Regards
zhaoliang

fatcat10 · ‎08-20-2023

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev116998.service-now.com
Thank You

Regards
zhaoliang

fatcat10 · ‎08-24-2023

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev116998.service-now.com
Thank You

Regards
zhaoliang

ArchitaR · ‎09-29-2024

My instance https://dev231722.service-now.com is offline and is unable to wake up. Please help me

ShubhamGarg · ‎09-30-2024

Hello @ArchitaR ,

Hello ,

Instance being in offline mode and failing to backup/restore is an intermittent issue nowadays. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue.

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program "developer@servicenow.com"

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham