Developer Instances Offline Issue

Kamini Kansal
ServiceNow Employee

on ‎04-29-2021 01:17 PM

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

Update- "April 30th"- We are still working on this issue. We apologize for any inconvenience caused

Regards,

Kamini Kansal

Comments
Monish1
Giga Guru
‎04-29-2021 09:40 PM

Hi Kamini, I also received an email stating that my instance will be reclaimed on the 1st of May EOD because of the inactivity but I am using it almost every single day and today it is offline. The problem I am facing is because of this technical issue? I haven't backed up my work. Please help!

Ankur Bawiskar
Tera Patron
‎04-29-2021 09:49 PM

@Kamini Kansal 

I hope this gets resolved at the earliest.

As members do use their personal instances for POCs etc and losing it will affect their work done.

Regards
Ankur

Harika Bhupathi
Giga Guru
‎04-30-2021 12:39 AM

@Kamini Kansal 

 

We have Project POC in PDI, could you resolve this issue ASAP.

 

https://dev103953.service-now.com/

BR,

Harika

Bandaru Sree Le
Kilo Contributor
‎04-30-2021 12:46 AM

Hi @Kamini Kansal ,

My PDI is also offline. Is there any update on the issue?

 

Thank You

0 Helpfuls
Shah2
Giga Expert
‎04-30-2021 01:50 AM

Thanks for sharing and advising us on the outage. I am among those eager to get their PDIs back up and running. Is there an update on this, please?

Many thanks.

EDIT: Correcting typo.

0 Helpfuls
Ramoju Brahmend
Kilo Contributor
‎04-30-2021 01:53 AM

@Kamini Kansal 

Could you please provide us an ETA for the issue. If we have an ETA we would plan our development work on the instances accordingly.

Instance: http://dev59874.service-now.com/

 

Regards

Sai

0 Helpfuls
Mahesh Kumar3
Giga Guru
‎04-30-2021 02:06 AM

@Kamini Kansal @Ankur Bawiskar 

 

How come some instances are working and some are offline?

I have 2 PDIs and one of them is online and working and another is offline.

 

Regards,

Mahesh Kumar

0 Helpfuls
Feiry
Tera Contributor
‎04-30-2021 02:10 AM

How long till the PDI gets back online? Thank you for resolving this issue.

0 Helpfuls
Karthik88
Tera Contributor
‎04-30-2021 02:37 AM

Hi,

 

Can you help in brining my instance up https://dev95851.service-now.com/?

0 Helpfuls
Sundar1
Tera Contributor
‎04-30-2021 02:47 AM
Unable to wakeup my instance https://dev62393.service-now.com/. please help. My work in final stage
0 Helpfuls
Harish kumar11
Tera Contributor
‎04-30-2021 02:59 AM

my PDI instance dev87872.service-now.com is unable to wakeup it is in offline .I have some project use case to do .can you tell me approximate time when you solve it.

0 Helpfuls
MarkH1033060920
Kilo Sage
‎04-30-2021 03:00 AM

Same problem with my [Quebec] developer instance, dev78020.

 

Thanks @Kamini Kansal for your efforts.

0 Helpfuls
Anubhav1
Mega Contributor
‎04-30-2021 03:16 AM

https://dev67317.service-now.com is down could you please look into this

0 Helpfuls
AShitha2
Tera Contributor
‎04-30-2021 03:20 AM

Hi Kamini ,

I am also facing same issue  , my instance is dev76245 [Quebec]

please help me .

thanks in Advance

 

Regards ,

Ashitha

0 Helpfuls
Appli
Giga Sage
‎04-30-2021 03:23 AM

Hi Kamini, thank you for your support!

0 Helpfuls
surjithkumar_k
Giga Contributor
‎04-30-2021 03:40 AM

Hi All,

My instance is down for an week and i have been informed some maintenance activities is in progress in my instance https://dev77464.service-now.com/ and i am still haven't able to access my instance. Kindly assist me on this issue.

Regards,

Surjith

0 Helpfuls
Hari2
Kilo Explorer
‎04-30-2021 03:44 AM

My developer instance is also offline. Would you please help to retrieve it back.

my instance is : https://dev86398.service-now.com/

0 Helpfuls
danielcuadros
Tera Contributor
‎04-30-2021 03:45 AM

Same problem here, Can you help waking it up? I can't lose all the job that I have there due to inactivity.

My instance is: https://dev60298.service-now.com/

 

Thank you! 

0 Helpfuls
Ankur Bawiskar
Tera Patron
‎04-30-2021 04:38 AM

Seems it is working only for some guys and majority of guys are facing this issue

0 Helpfuls
Pawe_ Pu_ak
Tera Contributor
‎04-30-2021 05:32 AM

same problem: dev98499.service-now.com/

0 Helpfuls
nomadicdrifter
Kilo Explorer
‎04-30-2021 06:11 AM

Same issue. Thank you for working this!

0 Helpfuls
Marc-Andr_ Farr
Tera Contributor
‎04-30-2021 06:14 AM

Still down for me : https://dev58179.service-now.com/

0 Helpfuls
prasadsnow
Tera Contributor
‎04-30-2021 06:15 AM

Hi All,

My instance also went in offline for the last two days.

 

https://dev20108.service-now.com/

 

 

0 Helpfuls
Rodrigo Ferrei2
Tera Contributor
‎04-30-2021 06:38 AM

I was accessing my PDI and suddenly it has crashed and got offline. Since then, dev52998 is offline ... 😞

0 Helpfuls
Jake14
Kilo Contributor
‎04-30-2021 06:39 AM

Adding my instance to the list -> https://dev65153.service-now.com/ 

0 Helpfuls
arnabbhaumik
Tera Contributor
‎04-30-2021 06:41 AM

Same here for my instance : https://dev98411.service-now.com

0 Helpfuls
AVURAVA KUMAR
Tera Contributor
‎04-30-2021 06:42 AM

Mine also, adding here

https://dev14782.service-now.com/

 

 

0 Helpfuls
Varun Menon
Tera Contributor
‎04-30-2021 06:56 AM

Mine is also offline since yesterday 

https://dev18073.service-now.com/

0 Helpfuls
Vijay40
Kilo Explorer
‎04-30-2021 07:11 AM
@Kamini When can we expect this issue to be resolved?? Please let me know
0 Helpfuls
sundartx
Tera Contributor
‎04-30-2021 07:15 AM

Adding my instances, both are offline now.

https://dev99199.service-now.com/

https://dev67112.service-now.com/navpage.do

0 Helpfuls
Archana Singh2
Tera Expert
‎04-30-2021 07:38 AM

Hi Kamini,

My below PDI is also showing "Your instance is offline" from today morning (30th April). I have my POCs in this instance and hence kindly do the needful.

https://dev97352.service-now.com

Thank You.

0 Helpfuls
Diego Beltrame
Tera Contributor
‎04-30-2021 08:02 AM

Same issue - Instance offline. Me and my team having this since yesterday - 8 PDI's affected here in Brazil

0 Helpfuls
James Hammond
Giga Guru
‎04-30-2021 08:02 AM

Same issue here

 

dev14618.service-now.com/

0 Helpfuls
Anubhav1
Mega Contributor
‎04-30-2021 08:25 AM

https://dev67317.service-now.com/  is still down.. is impacting my work.. any idea when it will resolved 

0 Helpfuls
DK3
Tera Contributor
‎04-30-2021 08:50 AM

Same Issue

https://dev59091.service-now.com/

0 Helpfuls
Keith Curtis
Giga Explorer
‎04-30-2021 09:13 AM

Our PDI has also been down due to this issue since yesterday afternoon with no change in status.

- https://dev70292.service-now.com/

0 Helpfuls
Norm K_
Giga Contributor
‎04-30-2021 09:14 AM

Instance dev71371 is still down

0 Helpfuls
Rodrigo Ferrei2
Tera Contributor
‎04-30-2021 09:31 AM

@Kamini Kansal , 

Please, is there any prediction to reestablish it?

0 Helpfuls
carlosgarc__a
Kilo Contributor
‎04-30-2021 09:32 AM

Issue:

https://dev63467.service-now.com/

0 Helpfuls
bradleyjacobs
Tera Contributor
‎04-30-2021 09:45 AM

Same here:

https://dev51099.service-now.com

 

I need some code from it ASAP.

0 Helpfuls
Sreedhar4
Giga Contributor
‎04-30-2021 11:19 AM
Same here. My instance : https://dev65983.service-now.com Pls restore asap
0 Helpfuls
joshvanharn
Kilo Guru
‎04-30-2021 11:23 AM

Is there an update to this? Mine (dev77809) is still down.

0 Helpfuls
Alexander2
Tera Contributor
‎04-30-2021 11:24 AM

dev63409 offline since yesterday.

0 Helpfuls
GB14
Kilo Patron
‎04-30-2021 12:29 PM

dev98895 is also offline 

0 Helpfuls
test108
Kilo Contributor
‎04-30-2021 12:34 PM

Hello Can you please help https://dev77374.service-now.com

0 Helpfuls
matthewch1
Tera Expert
‎04-30-2021 12:54 PM

Need help with dev87934.service-now.com too please.

0 Helpfuls
Felipe Mata
Kilo Contributor
‎04-30-2021 01:04 PM

@Kamini Kansal 

Could you verify my personal instance please?

https://dev56952.service-now.com/

My instance has been offline since yesterday.

 

Tks

0 Helpfuls
Rick Bordin
Tera Contributor
‎04-30-2021 01:24 PM

Mine PDI is also offline: https://dev91104.service-now.com/ 

Thanks for your support and hopeful resolution soon.

0 Helpfuls
Swathi3
Tera Contributor
‎04-30-2021 01:35 PM

Can you please help for my personal instance as well https://dev64822.service-now.com/.

My instance has been offline since yesterday. Any update on approximate resolution time might be helpful.

0 Helpfuls
brucen
Tera Contributor
‎04-30-2021 02:05 PM

Hi,

 

My Paris instance is having the same issue. https://dev99438.service-now.com/ 

Any advice or efforts are appreciated.

 

Bruce

 

0 Helpfuls
DLC
Kilo Explorer
‎04-30-2021 02:22 PM

Hi,

My Paris instance is having the same issue - https://dev101967.service-now.com/

Thank you,

Danielle

 

0 Helpfuls
Joshua Gould
Giga Explorer
‎04-30-2021 02:30 PM

Same issue for me as well. Instance https://dev100321.service-now.com/

0 Helpfuls
Mahesh Kumar3
Giga Guru
‎04-30-2021 11:28 PM

The instances are up and running for me.

Hope you guys also able to access your PDI now.

 

Regards,

Mahesh Kumar

0 Helpfuls
Sravan7
Giga Contributor
‎05-01-2021 12:20 AM

@Kamini Kansal My instance is still offline. I request you to help. It is a great help.

0 Helpfuls
Sreedhar4
Giga Contributor
‎05-01-2021 12:58 AM

My Paris instance is still offline. 

https://dev65983.service-now.com

Getting error: System encountered a problem while waking up your development instance.

Pls help.

0 Helpfuls
Quang Nguyen1
Tera Contributor
‎05-01-2021 06:45 AM

My Quebec instance is still offline 05/01/2021 @09:45 EST 

https://dev101597.service-now.com/

Thanks!

0 Helpfuls
Sravan7
Giga Contributor
‎05-01-2021 11:30 PM

@Kamini Kansal My PDI dev96198 is still offline. Please help. It is a great help.

0 Helpfuls
Sravan7
Giga Contributor
‎05-02-2021 01:08 AM

My PDI 96198 is online now.

0 Helpfuls
Hitoshi Ozawa
Giga Sage
‎05-02-2021 01:11 AM

@Kamini Kansal 

It's May 2nd and my dev instance dev65931 is offline still. I tried refreshing the instance several time but keeps returning to "offline". Would appreciate getting it back online so I can work on my company projects.

0 Helpfuls
caffry
Kilo Guru
‎05-02-2021 01:21 AM

@Kamini Kansal dev73947 is offline for more than a week. Raised even more than 2 Questions in Community for retrieving my instance.

PDI contains my POC work.

just want to make sure that my instance should not be released. Because its more than 10 days ..

I doesnt want to loose my PDI

0 Helpfuls
Spurgeon
Tera Contributor
‎05-02-2021 02:45 AM

Hi Kamini Kansal,

Please resolve issue on below instance too.

https://dev106386.service-now.com/

 

0 Helpfuls
Tommy SN Sahlin
Kilo Sage
‎05-02-2021 02:49 AM

Hi Kamini,

same issue here, instance dev97500.service-now.com

thanks  /Tommy

0 Helpfuls
Vasu ch
Mega Sage
‎05-02-2021 04:54 AM

Hi,

How much time do my instance (dev89847.service-now.com) need to be online?

0 Helpfuls
test108
Kilo Contributor
‎05-02-2021 05:37 AM

Hi @Kamini Kansal ,

 

Can you please let me know when the instance https://dev77374.service-now.com/ will be online.

 

Thanks in advance for all the help.

 

Thank You

Best Regards,

NJ

0 Helpfuls
Sarbartha
Tera Contributor
‎05-02-2021 06:38 AM

Hi @Kamini Kansal ,

Facing same issue for https://dev84171.service-now.com/.

Could you please let me know when the PDI will come online.

Thanks a lot in advance.

 

Regards,
Sarbartha Chakraborty

0 Helpfuls
Anant4
Kilo Contributor
‎05-02-2021 07:12 AM

My instance is offline dev112352

0 Helpfuls
Amol4
Tera Contributor
‎05-02-2021 07:37 AM

Same issue here. Unable to access https://dev88964.service-now.com/

 

Thanks

Amol Sangar

0 Helpfuls
Piyush Kumar S1
Giga Explorer
‎05-02-2021 08:36 AM

Hi @Kamini Kansal 

https://dev83948.service-now.com/ my Quebec instance is still offline i have already released it once and lost the work but this time please help me out i don't want my work to get deleted. Looking forward for the solution at the earliest.

Regards

Piyush Kumar Singh

0 Helpfuls
sunmalar
Tera Contributor
‎05-02-2021 09:36 AM

Same issue here. Unable to access https://dev57674.service-now.com/

0 Helpfuls
Sree P
Tera Contributor
‎05-02-2021 09:37 AM

Unable to acces PDI instance : https://dev81901.service-now.com

0 Helpfuls
NG2
ServiceNow Employee
‎05-02-2021 11:41 AM

Same issue with Quebec instance : https://dev57356.service-now.com

0 Helpfuls
Peter Cole
Kilo Explorer
‎05-02-2021 12:11 PM

Mine's been working fine for the last couple of days but I went to wake it up to use it this morning and it now shows offline also. https://dev90350.service-now.com/

Are there any further updates on when this issue might be resolved?

0 Helpfuls
MarcosLima1
Kilo Explorer
‎05-02-2021 01:55 PM

The same error for my instance: 

 

https://dev61119.service-now.com/

 

Any updates?

0 Helpfuls
Shaikh Rameez
Tera Expert
‎05-02-2021 05:07 PM
Please help having same issue. I have done lot of poc work and not taken any backup except servicenow instance.
0 Helpfuls
anubhavkapoor76
ServiceNow Employee
‎05-02-2021 05:55 PM

I have the same issue for https://dev80340.service-now.com/

There is a critical demo for the client that I have prepared on my PDI.

Please resolve at the earliest.

Thanks

Anubhav

0 Helpfuls
indira4
Tera Explorer
‎05-02-2021 07:58 PM

Hii kamini,

I am also facing same issue . 

My instance also went in offline for the last two days.

can you please help me my instance https://dev92972.service-now.com/.

Thanks in advance.

Regrads

Indira

0 Helpfuls
Insomaniac
Kilo Expert
‎05-02-2021 10:28 PM

I am also facing the same issue for my instance https://dev65414.service-now.com/

Please let us know some timeline for this

0 Helpfuls
Nasreenfathima
Giga Expert
‎05-03-2021 12:37 AM

I am also facing the same issue for my instance https://dev61923.service-now.com/

Please let us know some timeline for this

0 Helpfuls
Victor Lukinius
Tera Contributor
‎05-03-2021 01:08 AM

Is there any news?

My instance is still down.

 

Does posting the instance here help?

https://dev103406.service-now.com/

 

0 Helpfuls
NM14
Tera Contributor
‎05-03-2021 01:49 AM

Same issue

https://dev75272.service-now.com/

0 Helpfuls
Peter Luther
Giga Contributor
‎05-03-2021 01:52 AM

Add mine to the list; https://dev61031.service-now.com/

0 Helpfuls
dr_rogerjakobs
Tera Contributor
‎05-03-2021 01:52 AM

dto. https://dev78294.service-now.com/

0 Helpfuls
surjithkumar_k
Giga Contributor
‎05-03-2021 02:12 AM

Hi Team,

https://dev77464.service-now.com/ 

unable to awake up my instance more then a week now. Kindly assist me on this concern.

Regards,

Surjith

0 Helpfuls
ASHISH115
Kilo Contributor
‎05-03-2021 02:15 AM

HI @Kamini Kansal 

From past 1 week I'm not able to use my PDI, could you please provide update for the same.

PDI-https://dev70442.service-now.com/ 

 

Regards,

Ashish 

0 Helpfuls
Navneet Madhuka
Tera Contributor
‎05-03-2021 04:39 AM

Hi @Kamini Kansal ,

 

I am not able to access my pdi. when I am trying to logging in I am getting an error like

User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site.

Instance url - https://dev75264.service-now.com/navpage.do

Could you please help to resolve this issue at earliest.

 

Kind Regards,

Navneet Madhukar

0 Helpfuls
Inactive_Us1828
Mega Explorer
‎05-03-2021 04:54 AM

May we please have an update/ETR?

Sreedhar4
Giga Contributor
‎05-03-2021 07:30 AM

Can ServiceNow please communicate or provide some update to users on whats going on .. 

0 Helpfuls
Rohan Verma
Tera Expert
‎05-03-2021 08:34 PM

PDI: https://dev65572.service-now.com/

Please prioritize these requests for bringing my instance back

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 08:59 PM

Hi Monish,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:01 PM

Hi Harika,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:02 PM

Hi Bandaru,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:03 PM

Hi Shah,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:03 PM

Hi Sai,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:04 PM

Hi Feiry,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:05 PM

Hi Karthik,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:07 PM

Hi Sundar,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:07 PM

Hi Harish,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:09 PM

Hi Ashita,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:11 PM

Hi Surjith,

Unfortunately, we have been unsuccessful in trying to recover your instance. You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:13 PM

Hi Anubhav,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:17 PM

Hi Daniel,

Unfortunately, we have been unsuccessful in trying to recover your instance. You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

 
 
0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:19 PM

Hi Noma,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:19 PM

Hi Pawel,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:19 PM

Hi Hari,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:21 PM

Hi Prasad,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:22 PM

Hi Mrac,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:23 PM

Hi Rodrigo,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:23 PM

Hi Arnab,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:24 PM

Hi Anurava,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:25 PM

Hi Varun,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:27 PM

Hi Sundar,
Your first instance is  online and other one is hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:27 PM

Hi Archana,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:28 PM

Hi Diego,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:29 PM

Hi James,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:29 PM

Hi Anubhav,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:30 PM

HI DK,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:30 PM

Hi Keith,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:31 PM

Hi Norm,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:33 PM

Hi Mark,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:34 PM

Hi Rodrigo,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:35 PM

Hi Carlos,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:35 PM

Hi Sreedhar,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:35 PM

Hi Josh,,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:36 PM

Hi Alexander,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:37 PM

Hi GB,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:41 PM

Hi Felipe,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:42 PM

Hi Matthew,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 09:45 PM

Hi test,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Nasreenfathima
Giga Expert
‎05-03-2021 09:46 PM

Hi,

    My instance is still offline , can u pls check  This is my instance URL 

https://dev61923.service-now.com/

 

Thanks in advance. 

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:00 PM

Hi Rick,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:00 PM

Hi Swathi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Navneet Madhuka
Tera Contributor
‎05-03-2021 10:12 PM

Hi @Kamini Kansal ,

 

I am not able to access my pdi. when I am trying to logging in I am getting an error like

User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site.

Instance url - https://dev75264.service-now.com/navpage.do

Could you please help to resolve this issue at earliest.

 

Kind Regards,

Navneet Madhukar

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:21 PM

Hi Brucen,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:21 PM

Hi DLC,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:22 PM

Hi Joshua,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:24 PM

Hi Mahesh,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:25 PM

Hi Sreedhar,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Jagadish10
Mega Expert
‎05-03-2021 10:25 PM

Hello Kamini,

Thanks for the update. How long will it take for the issue to get resolved?
I make sure to login and work at least once in a week, and now it's been offline for close to a week (including weekends).

I'm hoping that my PDI won't get reclaimed since the issue is from technical front and not an issue from developer's point of time.

Regards,
Jagadish

0 Helpfuls
Jagadish10
Mega Expert
‎05-03-2021 10:26 PM

dev60801.service-now.com

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:26 PM

Hi Quang,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:29 PM

Hi Hitoshi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-03-2021 10:30 PM

Hi Caffry,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Ajay Ekka
Tera Contributor
‎05-04-2021 04:57 AM

Hi Kamini,

System encountered a problem while waking up your development instance. I am not able to do any development activity(POC). Please help me to access PDI :Developer Instance Offline (service-now.com)

 

Thanks in an advance.

Regards,

Ajay Ekka

0 Helpfuls
DK3
Tera Contributor
‎05-04-2021 08:14 AM

Hi, You responded to everyone that their instances are back to online. Why can't you bring my PDI back to online ? Let me know.

 

Need this to be back online, I have no back up and have lot of development stuff 

0 Helpfuls
Admin Pro
Tera Contributor
‎05-04-2021 10:32 AM

@Kamini Kansal I'm having the same issue and I'm afraid I may lose my instance which will be devastating. I have ton of useful information and artifact on my PDI. Could you bring mine online, please? 

Instance: dev37718

0 Helpfuls
Brian152
Tera Explorer
‎05-04-2021 11:07 AM

My instance dev85306.service-now.com is still offline

0 Helpfuls
caffry
Kilo Guru
‎05-04-2021 12:18 PM

Hi @Kamini Kansal 

Is there any way on retrieving my instance, Because it contains lots of info.

All my POC's are on my instance.

i doesn't want to release my instance. 

 

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-04-2021 03:08 PM

Hi Caffry,

Your instance had some issues. So, we have again restored your instance over to dev112750 and assigned you the same. Can you take a look and let us know if you're having any issues?

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

uwe_kappe
Kilo Explorer
‎05-05-2021 12:03 AM

Hi @Kamini Kansal,

do you have any update for us? An additional information in the original post would help.

Uwe

PS: dev69977...

0 Helpfuls
VJ15
Tera Contributor
‎05-05-2021 12:21 AM

Thank you Service Now team as my instance is back online now and the only difference is that the PDI (instance URI) is changed but I can see my configurations/data still available in there.

0 Helpfuls
Not applicable
‎05-05-2021 03:09 AM

Hi @Kamini Kansal 

I have lost admin access on my PDI (dev78237). It was working fine day before yesterday.

But my instance is up and running, Is this issue somehow related to instances being offline?

If so, kindly help as I have some development work saved on it.
0 Helpfuls
Varun Menon
Tera Contributor
‎05-05-2021 05:32 AM

Thank you @Kamini Kansal  , I am able to access it now.

0 Helpfuls
Patrick Schrade
Kilo Explorer
‎05-05-2021 06:36 AM

https://dev62840.service-now.com is still down. 

Tomorrow is day when it will be reclaimed.  If not back online by tomorrow, will my instance be reclaimed?

 

Thank you in advance for checking. 

0 Helpfuls
Not applicable
‎05-05-2021 06:58 AM

Even My personal instance is showing offline for past three days please help

0 Helpfuls
DK3
Tera Contributor
‎05-05-2021 07:41 AM

@Kamini Kansal @Devendher @Prasad Pagar 

Please get back my PDI . 

0 Helpfuls
rhodisf
Tera Contributor
‎05-05-2021 08:04 AM

My PDI is also offline.   What did you all do to get it back on line?

are we allowed to submit cases on HI for PDI's?

thanks

0 Helpfuls
Vivek13
Tera Contributor
‎05-05-2021 08:24 AM

Hi @Kamini Kansal,

Is there any update regarding my instance: https://dev83998.service-now.com/

It's been 10 days now, I really understand the issue but I don't want to release my instance or lose it either, as I have all my POC's on this instance.

Please help me with this. It's really urgent and will be helpful.

Thanks

 

0 Helpfuls
ASHISH115
Kilo Contributor
‎05-05-2021 10:06 AM
Any update when i can expect my instance to be running , its been more than week now. https://dev70442.service-now.com/
0 Helpfuls
jhubbard
Tera Expert
‎05-05-2021 11:13 AM

I'm also having this issue:
dev62394.service-now.com

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 03:47 PM

Hi Rahul,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 03:53 PM

Hi Nasreen,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 03:54 PM

Hi Admin Pro,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 03:56 PM

Hi Brian,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 03:58 PM

Hi Sheena,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 04:07 PM

Hi Patrick,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 04:09 PM

Hi Ashish,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 04:10 PM

Hi,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 04:12 PM

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 04:21 PM

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-05-2021 04:21 PM

Hi Trisha,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Peter Cole
Kilo Explorer
‎05-05-2021 07:28 PM

Mine was able to be woken up yesterday and I was able to use it, and today it now reports offline again.

0 Helpfuls
Nasreenfathima
Giga Expert
‎05-05-2021 09:53 PM

Hi,

 My instance is working. Thanks for your support.

0 Helpfuls
Not applicable
‎05-05-2021 11:21 PM

https://dev85611.service-now.com/  is offline. Please help.

0 Helpfuls
Rohan Verma
Tera Expert
‎05-06-2021 02:03 AM

Hi @Kamini Kansal ,

Can you please help to recover my PDI? its been offline since 2 weeks.

pdi: https://dev65572.service-now.com/

0 Helpfuls
DK3
Tera Contributor
‎05-06-2021 02:55 PM

Hi @Kamini Kansal  Been trying to reach out. 

 

My Instance is still offline, I was using almost every day but suddenly last few days unable to wake up. Please get back / recover. I don't want to loose my development data that I've been doing in last few days. I don't have backup. Please recover. 

Please check . https://dev59091.service-now.com/

0 Helpfuls
smacha
Giga Explorer
‎05-06-2021 03:41 PM

Hello ,

My Instance https://dev79577.service-now.com/ Is Offline 

Please help me to wake my instance

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-06-2021 04:46 PM

Hi Peter,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-06-2021 04:46 PM

Hi Sonakshi,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-06-2021 04:47 PM

Hi Rohan,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-06-2021 04:48 PM

Hi DK,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-06-2021 04:50 PM

Hi Smacha,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Teki
Kilo Contributor
‎05-06-2021 04:54 PM

Hi, 

My Instance https://dev96214.service-now.com/ is offline. 

Please help me to wake it up.

Thanks.

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-06-2021 04:57 PM

Hi Teki,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Victor Lukinius
Tera Contributor
‎05-07-2021 01:20 AM

I would not mind an update from SN.

My instance is still down.

https://dev103406.service-now.com/ 

0 Helpfuls
manoj_blk
Tera Contributor
‎05-08-2021 10:28 AM

My instance is offline from yesterday and still in same state. https://dev93622.service-now.com/.

0 Helpfuls
Divakar P
Kilo Contributor
‎05-09-2021 09:25 PM

Hi @Vaishnavi Lathkar 

 My instance "https://dev93644.service-now.com/" is currently offline. It says "This can happen when the instance is processing a request, undergoing maintenance.
 
Kindly do the needful.
 
0 Helpfuls
Vaishnavi Lathk
Mega Sage
‎05-09-2021 09:46 PM

hello?

 

0 Helpfuls
Divakar P
Kilo Contributor
‎05-09-2021 09:50 PM

Hi @Vaishnavi Lathkar ,

Can you please help me to fix this isue.

0 Helpfuls
Dheeraj
Tera Contributor
‎05-09-2021 10:16 PM

hi @Vaishnavi Lathkar,

My PDI dev66332 is offline. can you help me to fix this?

0 Helpfuls
Snow Beginner
Kilo Explorer
‎05-09-2021 11:32 PM

Hi,

My Instance https://dev61599.service-now.com/ is offline.

Please help me to wake it up.

Thanks.

 

0 Helpfuls
Divakar P
Kilo Contributor
‎05-10-2021 01:25 AM

Hi Vaishnavi.. can you help me to wake up the instance.

0 Helpfuls
Mahesh135
Tera Explorer
‎05-10-2021 03:07 AM

Hi, 

My instance  https://dev96652.service-now.com/  is  offline  

please help me to wake it up.

Thanks.

0 Helpfuls
Navneet Madhuka
Tera Contributor
‎05-10-2021 09:20 AM

Hi @Kamini Kansal,

You helped to restore PDI of so many people over here.

Could you please help me out?

I am not able to access my PDI. when I am trying to logging in I am getting an error like

User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site.

Instance url - https://dev75264.service-now.com/navpage.do

Could you please help to resolve this issue at the earliest. Its been almost 10 days and I am still waiting for your response. Please do reply.

 

Kind Regards,

Navneet Madhukar

0 Helpfuls
injanji
Kilo Contributor
‎05-10-2021 11:23 AM

Hi @Kamini Kansal  is it possible to bring my my PDI online as it is currently states offline

 

https://dev35912.service-now.com/

0 Helpfuls
injanji
Kilo Contributor
‎05-10-2021 11:23 AM

Hi @Kamini Kansal  is it possible to bring my my PDI online as it is currently states offline

 

https://dev35912.service-now.com/

0 Helpfuls
sf5
Kilo Contributor
‎05-10-2021 01:28 PM

Hi @Kamini Kansal  is it possible to bring my PDI online as it is currently offline

 

https://dev106810.service-now.com/

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:34 PM

Hi Manoj,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:39 PM

Hi Navneet,

You are not able to access this instance because it is no more assigned to you. It was released on May 5th.

You may request a new instance or restore it.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:41 PM

Hi Victor,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:43 PM

Hi Dheeraj,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:43 PM

Hi Snow,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:44 PM

Hi mahesh,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:44 PM

Hi Injali,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:45 PM

Hi Injali,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-10-2021 02:49 PM

Hi sf,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
injanji
Kilo Contributor
‎05-10-2021 04:27 PM

@Kamini Kansal  it looks like its back offline again. Can you please double check the ping

0 Helpfuls
Yasuhiro Maruya
Mega Explorer
‎05-10-2021 05:12 PM

Hi, 

My Instance https://dev96813.service-now.com/ is offline. 

Please help me to wake it up.

Thanks.

 

0 Helpfuls
Cameron Wilson
Tera Expert
‎05-11-2021 07:29 AM

I have been facing this issue for a few weeks. Today I logged in and the error message was gone but my instance is no longer there with the only option to request a new instance. Can my instance be recovered due to this outage? https://dev85250.service-now.com/

0 Helpfuls
Nitin Panchal
Kilo Sage
‎05-11-2021 09:00 AM

Hello, 

I am facing the same issue. Kindly Please help restore my instance - https://dev65224.service-now.com/

Thanks

Nitin

0 Helpfuls
injanji
Kilo Contributor
‎05-11-2021 11:51 AM

Hi @Kamini Kansal  is it possible to bring my my PDI online as it is currently states offline

 

https://dev35912.service-now.com/

0 Helpfuls
VigneshMC
Mega Sage
‎05-12-2021 02:16 AM

hey @Kamini Kansal ,https://dev58767.service-now.com/ is down for more than a week, can you check that?

Thanks

0 Helpfuls
0xff00ff
Kilo Contributor
‎05-12-2021 07:42 AM

dev instance https://dev67841.service-now.com showing online but api calls to it show hibernating

< HTTP/1.1 200 OK
< Content-Type: text/html
< Connection: close
< Set-Cookie: BIGipServerpool_dev67841=2458081034.63808.0000; path=/; Httponly; Secure
< Strict-Transport-Security: max-age=63072000; includeSubDomains
<
<html>
    <head>
        <meta HTTP-EQUIV="refresh" content="5;https://developer.servicenow.com/app.do#!/instance?wu=true">
        <title>
            Instance Hibernating page
        </title>

 

Could you advise on next steps pls.

 

 

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-12-2021 02:05 PM

Hi Vignesh,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-12-2021 02:05 PM

Hi,

As I can see this instance dev67841 is not assigned to you. Can you please cross-check your instance name?

Let us know if you have any questions.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-12-2021 07:01 PM

Hi,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Thara P Raghave
Tera Explorer
‎05-13-2021 11:04 PM

Hi,

 

My developer instance is offline. Can you make it available please?

 

Regards,

Thara 

0 Helpfuls
Joel L_ _Bechtl
Kilo Contributor
‎05-14-2021 07:12 AM

Hello, 

some other developer mentioned i should post it here as well, but in my case it seems only the link between account of developer and the instance is lost, ... 

It is not offline, but only admin changed and not shown in dev portal anymore, although i worked on it in recent days... 

https://dev64619.service-now.com/ and j.loe@ibm.com.

It this related?

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-14-2021 11:48 AM

Hi Joel L,

Your previous developer instance (dev64619) has been reassigned to you. You will need to perform an 'Admin password reset' to regain access. Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue by moving forwards.

NOTE: The same developer instance is not usually reassigned to its previous user once they've been reclaimed/released. Once an instance is reclaimed, an automated process removes all configuration changes made, thus returning the instance to an out of the box state.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-14-2021 11:49 AM

Hi Thara,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Navneet Madhuka
Tera Contributor
‎05-14-2021 11:58 AM
Hi Kamini Kansal, I am not able to access my developer instance. dev75264.service-now.com. Could you please help me out. Thanks, Navneet Madhukar
0 Helpfuls
Stella Moore
Kilo Contributor
‎05-16-2021 07:47 AM

dev77445 is also offline. Any assistance is appreciated.

0 Helpfuls
SR10
Tera Contributor
‎05-16-2021 12:04 PM

  @Kamini Kansal dev40812 has been offline since the issue started and is still not hibernated or online. Can you please look into issue and resolve at earliest?

0 Helpfuls
smacha
Giga Explorer
‎05-16-2021 11:49 PM

@Kamini Kansal Can you please help me to wake my Instance dev79577? It is showing as offline

0 Helpfuls
emerald
Kilo Contributor
‎05-17-2021 01:40 AM

@Kamini Kansal Could you please help me to wake my instance dev76779 [Quebec]? Thank you!

find_real_file.png

0 Helpfuls
Pavan45
Tera Contributor
‎05-17-2021 04:55 AM

Offline issue with my instance. Please resolve

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-17-2021 12:49 PM

Hi SR,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

Kamini Kansal
ServiceNow Employee
‎05-17-2021 12:50 PM

Hi Smacha,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-17-2021 12:51 PM

Hi Emerald,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-17-2021 12:51 PM

Hi Pavan,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Brian Thayer
Kilo Contributor
‎05-21-2021 09:52 AM

@Kamini Kansal can you please check https://dev60639.service-now.com/?

It has been in an Offline state with no option to wake since the maintenance announcement on Saturday.  Thanks in advance!

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎05-24-2021 11:39 AM

Hi Brian,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

John60
Kilo Explorer
‎05-28-2021 06:59 AM

@Kamini Kansal can you please check https://dev83235.service-now.com/?

It is in an offline state and no options to revive.

0 Helpfuls
Chelsea7
Tera Contributor
‎05-28-2021 07:04 AM

Hello,

I am experiencing this issue as well. Please advise how I can resolve this issue.

https://dev90951.service-now.com

Thank you!

0 Helpfuls
DK3
Tera Contributor
‎05-28-2021 07:49 AM

Hello @Kamini Kansal 

I am experiencing the issue as well. Please resolve.


https://dev75684.service-now.com/

0 Helpfuls
Ian57
Kilo Explorer
‎05-28-2021 09:42 AM

I am also having this issue. 

https://dev85572.service-now.com/

0 Helpfuls
Stan Martin
Kilo Guru
‎05-28-2021 11:17 AM

Same here:

https://dev59774.service-now.com/

Offline now for hours.

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎06-01-2021 12:34 PM

Hi John,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎06-01-2021 12:35 PM

Hi Chelsea,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎06-01-2021 12:35 PM

Hi Ian,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎06-01-2021 12:37 PM

Hi Stan Martin,

Your developer instance is currently offline due to a data center maintenance in progress. Once work has completed, your instance will be online and ready for use.

Unfortunately, we do not have an ETA. We are actively working on this issue. If you have a backup of your instance like update sets or on git, you may release this instance and get a new one.

We apologize for any inconvenience caused.

 

Regards,

Kamini Kansal

0 Helpfuls
Shaikh Rameez
Tera Expert
‎06-06-2021 07:03 AM

Hi Team,

My instance https://dev72812.service-now.com/ again got offline. It's affecting tasks every week in my POC. Every week when I am sitting for the completion of my remaining POC, instance gets offline. 

0 Helpfuls
Kamini Kansal
ServiceNow Employee
‎06-07-2021 11:12 PM

Hi Shaikh,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

0 Helpfuls
Abhijeet Yadav
Kilo Expert
‎06-14-2021 03:56 AM

Hi @Kamini Kansal 

My PDI is failing to restore https://dev68944.service-now.com/ , Please assist.

Thanks

Abhijeet Yadav

0 Helpfuls
DS4
Giga Contributor
‎06-28-2021 03:32 AM

Hi @Kamini Kansal,

I'm facing the same issue and my PDI is offline https://dev71928.service-now.com/ from long back and i'm getting the same error. Can this issue resolved?

find_real_file.png

 

 

 

0 Helpfuls
floriandelmas_s
Tera Contributor
‎06-28-2021 05:07 AM

Hi,

I'm also concerned by this issue (dev15605).

Thanks for your help 🙂

0 Helpfuls
r_8
Kilo Contributor
‎06-28-2021 05:31 AM

Hii @Kamini Kansal,

My service now instance is offline and is not waking up from few days now. Please help asap its really urgent.

 

Instance : dev73837

 

find_real_file.png

0 Helpfuls
takahiro yoneda
Tera Contributor
‎06-28-2021 09:57 PM

Hi All

My servicenow instance is also offline and hasn't woken up since last week.
I was wondering if it was under maintenance, but it still doesn't recover.

https://dev67922.service-now.com/

0 Helpfuls
Mei1
Tera Contributor
‎06-29-2021 02:58 PM

Hi, my instance is offline and please help to get it restored:

https://dev67612.service-now.com/

Thanks!

Mei

0 Helpfuls
Vijaykanth Goll
ServiceNow Employee
‎06-30-2021 02:02 AM

Hi Mei,

 

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Vijaykanth

0 Helpfuls
kenji
Tera Contributor
‎07-19-2021 11:32 PM

When I try to access it yesterday, the dev90173 instance shows up as offline as shown at the bottom. It is offline again today. It's been about a week since I last accessed it. Please help me if it disappears.

(The instance is offline. Please check again in a few minutes.)

0 Helpfuls
matthewch1
Tera Expert
‎07-20-2021 05:38 AM

Could you please restore dev87934 as well

0 Helpfuls
Alena2
Tera Contributor
‎07-29-2021 06:50 AM

Could you please restore dev17927 as it is showing offline.

0 Helpfuls
Shalini15
Kilo Contributor
‎07-29-2021 11:42 PM

Hi @kaminikansal ,

I have received a mail stated that "Maintenance window: Estimated 1 hour beginning on 2021-07-24 at 09:00:00 GMT."

But its been a week and I am continuously getting message that "The instance is offline. Please check again in a few minutes."

Please Help.

0 Helpfuls
Not applicable
‎07-30-2021 12:39 AM

@Kamini Kansal,

Even i am facing this issue.

my instance url :https://dev85495.service-now.com/

0 Helpfuls
Annie11
Mega Expert
‎07-30-2021 02:49 AM

@Kamini Kansal  : Hello Kamini

I am facing the same issue since 24th July . 

 

My instance URL : https://dev83143.service-now.com/

 

Please help me to get the instance running back .

0 Helpfuls
Annie11
Mega Expert
‎07-30-2021 02:52 AM

@Vijaykanth Golla  : Hello Vijay 

 

Could you please help me to restore my PDI 

https://dev83143.service-now.com/

 

Thanks

Annie

 

0 Helpfuls
Jyoti Jadhav9
Tera Guru
‎07-31-2021 01:20 AM

Hi @Kamini Kansal , @Vijaykanth Golla 

I am facing the same issue since 26th July 2021. My Personal developer instance is still offline. I don't have a backup of the work that I did in my PDI and I need this instance. Could you please help me to get my PDI online.

 https://dev51793.service-now.com

 

Thanks,

Jyoti Landage

0 Helpfuls
Yusuf Celik
Tera Contributor
‎07-31-2021 02:39 AM

Hi,

My instance dev87274 is offline for about 10 days I need to get it back immediately and don't have any backup.

Any help is appreciated. 

Regards,

Yusuf

0 Helpfuls
Sanket Hardikar
Tera Contributor
‎07-31-2021 05:07 AM

Hi @kaminikansal 

My PDI is offline since last 8 days. Can you please look into this.

https://dev98695.service-now.com/

 

Regards,

Sanket

0 Helpfuls
ReginaldoC
Tera Contributor
‎07-31-2021 09:03 AM

Please verify instance dev10686.service-now.com is offline for last couple of days.

 

Thank you.

Reginaldo Costa

0 Helpfuls
sunnny
Kilo Contributor
‎08-01-2021 10:58 PM

Hi @Kamini Kansal My instnace dev69421 is having same issue since last 3 days.its showing offline.Please help resolve this.It has some important POC work

0 Helpfuls
Martin Mikac1
Tera Explorer
‎08-01-2021 11:41 PM

Hi @Kamini Kansal 

My PDI is offline. Can you please look into this.

https://dev107656.service-now.com/ 

Regards,

Martin

0 Helpfuls
gunawan_saputro
Tera Explorer
‎08-02-2021 12:47 AM

Hi @Kamini Kansal 

My PDI is offline since last 5 days. Can you please look into this.

https://dev90737.service-now.com

Regards,

Gunawan

0 Helpfuls
Not applicable
‎08-02-2021 12:48 AM

Hi @Kamini Kansal,

the same goes for me. I am not able to log in to my dev instance. Please have a look. 

Thank you!

 

https://dev107695.service-now.com/

0 Helpfuls
Jyoti Jadhav9
Tera Guru
‎08-02-2021 01:09 AM

Hi @Kamini Kansal @Vijaykanth Golla ,

Still, PDI is showing in Offline Status and only the "Release Instance" option is showing. Earlier the  "Start Building" button and the "Refresh Instance" options were enabled but now all options are disabled except the "Release Instance" option.

Could you please look into it and resolve the issue to get my PDI online.

PDI :  https://dev51793.service-now.com

find_real_file.png

Your help will be highly appreciated!!

Thanks & Regards

Jyoti Landage

0 Helpfuls
Bharati Sakhar1
Giga Contributor
‎08-02-2021 04:04 AM

Hi,

I am also facing same issue. My Instance is offline. so,Please Help.

dev81105 

0 Helpfuls
Stanley Martin1
Kilo Explorer
‎08-02-2021 06:05 AM

Have instance dev109318 that is showing offline and I cannot bring it back.

 

Please assist.

0 Helpfuls
prasadsnow
Tera Contributor
‎08-02-2021 06:11 AM

Hi All,

My instance as also not waking up today dev20108, can you please help on this?

 

 

0 Helpfuls
John60
Kilo Explorer
‎08-02-2021 06:27 AM

My instance is also offline, can it please be looked at as well?

https://dev50990.service-now.com

0 Helpfuls
ReginaldoC
Tera Contributor
‎08-02-2021 06:22 PM

DEV10686 is also offline.  Please keep instances from being reclaimed until the problem is solved.

0 Helpfuls
siva33
Giga Contributor
‎08-02-2021 08:45 PM

my instance dev104940 is also offline. Any suggestions how to make it available.

https://dev104940.service-now.com/

0 Helpfuls
Chinmay Tawade1
Tera Guru
‎08-02-2021 10:20 PM

https://dev99126.service-now.com/ is offline for 2 days.

Can you please look into this.

Thank You.

0 Helpfuls
svr
Kilo Contributor
‎08-06-2021 04:26 PM

dev90947 - My instance is offline as well.

0 Helpfuls
KaliMatha N
Tera Contributor
‎08-06-2021 10:37 PM

My Dev Instance is offline for more than a week now. Please help

https://dev90785.service-now.com

Please keep instances from being reclaimed until the problem is solved.

0 Helpfuls
Dheeraj
Tera Contributor
‎08-11-2021 11:49 PM

Hi @Kamini Kansal,

My PDI is offline from the last 3 days.The day after tomorrow i.e 13-08-2021 will goes to inactivity stage. i don't have back up.please try to help me out.Thanks in advance.

https://dev61641.service-now.com

 

0 Helpfuls
Joey Peters1
Tera Explorer
‎08-12-2021 12:45 AM

Hi all,

I feel like this is a reoccurring issue.

My PID has been down since the maintenance window on the 9th & 10th of August.

https://dev80581.service-now.com/

I was using it every day as I was working on a POC.
During the maintenance window I also received the inactivity warning mail that the instance will be reclaimed if not used within 10 days.

I hope this won't happen as I did use it every day.

 

Regards,

Joey

0 Helpfuls
floriandelmas_s
Tera Contributor
‎08-17-2021 01:16 AM

Hi,

As Joey wrote, looks to be a reoccurring issue.

My instance is back concerned by this issue (dev15605).

Thanks for your help 🙂

0 Helpfuls
patryk_antosz
Tera Contributor
‎08-17-2021 01:31 AM

Hi,

My instance is offline and sometimes it's trying to restart but after that is offline again.

I have a SN test today and the time is very important in this situation because we have a limit for this test.

 

Here is my instance: 

https://dev110128.service-now.com/

 

I hope that you will make it online ASAP

Thanks

0 Helpfuls
Annie11
Mega Expert
‎09-15-2021 12:57 AM

@Kamini Kansal 

  Hello Kamini

I am facing the same issue since 24th July .  2 week back the instance was online . From 13th (Monday) I am facing Instance offline issue again

 My instance URL : https://dev83143.service-now.com/

find_real_file.png

Please help me to get the instance running back . 

Regards

Annie

0 Helpfuls
Harsha20
Tera Explorer
‎09-15-2021 01:39 AM

Hello I am facing this issue since three days I tried to Restore the Instance but it is not coming up , PLease help in getting this instance back as I have done some POC projects which are of high importatnce. 

My Instance URL : https://dev30646.service-now.com/

Thanks in advance.

0 Helpfuls
Aashish Gaikwad
Tera Contributor
‎09-15-2021 08:03 AM

Hi @Kamini Kansal  ,

My PDI instance is showing offline since 2 days. Would you please help me.

 

my instance is https://dev59377.service-now.com/ [Quebec]

 

Thanks in Advance.

 

0 Helpfuls
Theo Booysen
Tera Contributor
‎10-04-2021 10:56 PM

Has there been any update on offline PDI's mine is also offline and im not sure who te notify of the issue

 

https://dev103440.service-now.com/

0 Helpfuls
Ashin
Tera Contributor
‎01-03-2022 01:15 AM

Hi @Kamini Kansal ,

My developer instance https://115890.service-now.com(paris) seems to be offline for more than a week. Kindly help me in reactivating the instance as soon as possible.

Thanks and Regards,

Ashin Tomar

0 Helpfuls
Hitoshi Ozawa
Giga Sage
‎01-03-2022 01:37 AM

ServiceNow is no longer monitoring this forum. Instead of posting here, post a message to ServiceNow feedback.

https://community.servicenow.com/community?id=community_Article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

 

0 Helpfuls
Rajsmooth23
Kilo Explorer
‎01-22-2022 06:31 AM

My PDI has been down for 48 hours. Please help, error message:

"The instance is offline. Please check again in a few minutes."

https://dev117503.service-now.com/

0 Helpfuls
haojie zhang
Tera Contributor
‎04-11-2022 07:51 PM

Hi Kamini @Kamini Kansal ,

my pdi is offline ,can you help me to active it? thx!!

dev111750

 

 

0 Helpfuls
vinayaka Jeenke
Tera Contributor
‎04-11-2022 08:06 PM

Hi @Kamini Kansal ,

my PDI is offline. could you please help me to active it?

Thank you.

https://dev90204.service-now.com/

0 Helpfuls
Hitoshi Ozawa
Giga Sage
‎04-11-2022 08:14 PM

Vinayaka,

As is written in this article, Kamini is no longer monitoring this forum. Contact using Feedback.

I've submitted a feedback when my instance was unavailable and was able to get it back within few minutes.

The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

Regards,

Kamini Kansal

0 Helpfuls
Hitoshi Ozawa
Giga Sage
‎04-11-2022 08:15 PM

Haojie,

As is written in this article, Kamini is no longer monitoring or replying in this forum. Contact using Feedback.

I've submitted a feedback when my instance was unavailable and was able to get it back within few minutes.

The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

Regards,

Kamini Kansal

0 Helpfuls
haojie zhang
Tera Contributor
‎04-11-2022 08:22 PM

Actually，i have already given a feed back hours ago, but it seems uselesss，it will take a longtime to solve it？ 

0 Helpfuls
sushma44
Kilo Explorer
‎04-11-2022 08:44 PM

hi @Kamini Kansal ,

my pdi instance is offline. could please help me to activate it.

thank you.

https://dev52057.service-now.com
 

0 Helpfuls
vinayaka Jeenke
Tera Contributor
‎04-12-2022 12:41 AM

Any update on this @Kamini Kansal ?

0 Helpfuls
Tushar Sharma2
Kilo Guru
‎04-12-2022 01:08 AM

Hello @Kamini Kansal ,

My PDI is offline and I am unable awake.
Could you please help me in getting this instance back as I have done some project POC work .
https://dev114815.serive-now.com

Regards,
Tushar

0 Helpfuls
Hitoshi Ozawa
Giga Sage
‎04-12-2022 01:40 AM

Kamini is no longer monitoring this forum.

The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

Regards,

Kamini Kansal

https://community.servicenow.com/community?id=community_article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

0 Helpfuls
Monish1
Giga Guru
‎04-12-2022 11:46 AM

Hi,

Servicenow no longer supports the instance help (Developer Program no longer monitors the community (PDIs))

Right now to get help on your Personal Developer Instance you may have to log in to ServiceNow Developers and use the 'Give Feedback" button which can be found on the page footer to post your query saying you are not able to log in and you can also check the option if you want a response from them. Please visit Personal Developer Instance (PDI) Guide for more information on your instance.

My instance was also offline but it is up and running now I gave the feedback and tried to refresh the instance a few times and logged out. After some time when I checked, it was back online. Hope it works for you.

If this helps you please mark it correct and helpful so that others can also get benefit from it.

 

Thank You!

0 Helpfuls
Monish1
Giga Guru
‎04-12-2022 11:46 AM

Hi,

Servicenow no longer supports the instance help (Developer Program no longer monitors the community (PDIs))

Right now to get help on your Personal Developer Instance you may have to log in to ServiceNow Developers and use the 'Give Feedback" button which can be found on the page footer to post your query saying you are not able to log in and you can also check the option if you want a response from them. Please visit Personal Developer Instance (PDI) Guide for more information on your instance.

My instance was also offline but it is up and running now I gave the feedback and tried to refresh the instance a few times and logged out. After some time when I checked, it was back online. Hope it works for you.

If this helps you please mark it correct and helpful so that others can also get benefit from it.

 

Thank You!

0 Helpfuls
Monish1
Giga Guru
‎04-12-2022 11:47 AM

Hi,

Servicenow no longer supports the instance help (Developer Program no longer monitors the community (PDIs))

Right now to get help on your Personal Developer Instance you may have to log in to ServiceNow Developers and use the 'Give Feedback" button which can be found on the page footer to post your query saying you are not able to log in and you can also check the option if you want a response from them. Please visit Personal Developer Instance (PDI) Guide for more information on your instance.

My instance was also offline but it is up and running now I gave the feedback and tried to refresh the instance a few times and logged out. After some time when I checked, it was back online. Hope it works for you.

If this helps you please mark it correct and helpful so that others can also get benefit from it.

 

Thank You!

0 Helpfuls
Basma Lachhab
Tera Contributor
‎05-09-2022 03:31 AM

Hello @Kamini Kansal, 


My PDI is offline. Could you please help me to getting this instance back. Thanks you in advance.


https://dev105172.service-now.com

Regards,
Basma

0 Helpfuls
fatcat10
Giga Explorer
‎06-28-2022 02:35 AM

Hi @Kamini Kansal ,

My PDI is also offline. Is there any update on the issue?

https://dev116998.service-now.com

Thank You

br zhaoliang

0 Helpfuls
A K Nandan
Tera Contributor
‎06-28-2022 04:28 AM

Hi, Monish,

i also have same issue, but not resolved but after 1 day my Instance is working. so  you are facing you can wait 1 day. 

0 Helpfuls
li liudong
Tera Explorer
‎08-18-2022 02:10 AM

Hi @Kamini Kansal,

Even i am facing this issue.

my instance url :https://dev82806.service-now.com/

Regards

liliudong

0 Helpfuls
Sai Shravan
Mega Sage
‎08-18-2022 02:16 AM

Hi @Kamini Kansal 

My PDI Instance (dev68883) is offline for a long time, can you please help me to restore it.

Thanks in advance.

0 Helpfuls
ShubhamGarg
Kilo Sage
‎08-18-2022 02:23 AM

Hi Sai,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way.

Regards,

Shubham

0 Helpfuls
ShubhamGarg
Kilo Sage
‎08-18-2022 02:25 AM

Hi Li,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way.

Regards,

Shubham

0 Helpfuls
GD6
Tera Contributor
‎09-12-2022 01:04 PM

Any workarounds?

0 Helpfuls
kack l
Tera Expert
‎09-12-2022 05:29 PM

实例处于离线状态。请过几分钟再检查。

 

dev80168.service-now.com,dev78045.service-now.com

 

 

It affects work too much. It is recommended to charge the personal account model, so that you can feel at eas

0 Helpfuls
li liudong
Tera Explorer
‎09-12-2022 06:49 PM

@Kamini Kansal 

HI,
My instance  https://dev82806.service-now.com/login.do  is  offline  

please help me to wake it up. Thank you very much

 

0 Helpfuls
WU HONGYIN
Kilo Explorer
‎09-12-2022 06:57 PM

@Kamini Kansal 

HI,
My instance   https://dev74836.service-now.com/  is  offline  

please help me to wake it up. Thank you very much

 

0 Helpfuls
li liudong
Tera Explorer
‎09-12-2022 07:14 PM

HI,
My instance  https://dev128423.service-now.com/login.do  is  offline  

please help me to wake it up. Thank you very much

0 Helpfuls
Antti Pyykk_2
Mega Explorer
‎09-12-2022 09:34 PM

Dear SN,

Could you please bring my DEV instance https://dev63811.service-now.com back online? It's been offline since the weekend and I really need it in order to do some Tokyo research. Thank you in advance!

0 Helpfuls
__ __
Giga Explorer
‎09-12-2022 10:08 PM

HI,
My instance   https://dev109774.service-now.com/  is  offline  

please help me to wake it up. Thank you very much

0 Helpfuls
mikaelsuni
Tera Explorer
‎09-12-2022 10:21 PM

Hi,

 

Mine also offline and unable to refresh. Now for 2 days already

 

/dev83890.service-now.com

0 Helpfuls
kobayashi2
Tera Explorer
‎09-12-2022 10:31 PM

My instance   https://dev99837.service-now.com/  is  offline  

please help me to wake it up. Thank you very much.

0 Helpfuls
Julien Graf
Kilo Explorer
‎09-12-2022 10:36 PM

Hi,
My instance https://dev99026.service-now.com/ is offline.

Please help me to wake it up. Thank you very much.

0 Helpfuls
qianjing wang
Tera Explorer
‎09-13-2022 08:07 PM

@Kamini Kansal 
My instance  https://dev128423.service-now.com/login.do  is  offline  

please help me to wake it up. Thank you very much

0 Helpfuls
fatcat10
Giga Explorer
‎09-13-2022 08:22 PM

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev128423.service-now.com/
Thank You

Regards

zhaoliang

0 Helpfuls
Mei1
Tera Contributor
‎09-14-2022 07:18 AM

Hi, my PDI is offline. Please help to bring it back up.

https://dev67612.service-now.com/

Thanks!

Mei

0 Helpfuls
Tim Leigh
Tera Explorer
‎09-14-2022 07:51 AM

My instance https://dev83826.service-now.com/ is offline. Is there a reason? Thanks! -Tim

0 Helpfuls
Lisilu
Tera Contributor
‎10-09-2022 01:09 AM

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?

https://dev63565.service-now.com/
Thank You

Regards
lisilu

0 Helpfuls
Jyoti Jadhav9
Tera Guru
‎10-11-2022 12:46 AM

Hi @Kamini Kansal ,

 

My PDI is offline since 8th August 2022 and still it is offline. 

Could you please confirm whether this issue will be fixed or not?

PDI:

https://dev51793.service-now.com/

 

Jyoti4_0-1665474346557.png

 

 

Thanks & Regards

Jyoti Jadhav

 

0 Helpfuls
Harika Bhupathi
Giga Guru
‎10-11-2022 10:14 PM

Hello @Kamini Kansal 

 

My Instance is offline from past 3 days, could you please help me with fixing it.

dev92538.service-now.com

 

Regards,

Harika

0 Helpfuls
Ramesh Garrepal
Tera Contributor
‎10-13-2022 01:59 PM

My PDi Instance is in Offline can anyone help to up my instance

https://dev86994.service-now.com

 

0 Helpfuls
priya teju
Tera Explorer
‎03-17-2023 05:14 AM

hi  my intance showing whiteliestd wt iwant to do pla let me know

0 Helpfuls
Vladimir Cheres
Tera Expert
‎03-20-2023 04:28 AM

My instance (dev58542) is gone although I use it every day. What the hell happened? I see other users are impacted too without being warned at all. Is it that it is completely wiped out or just unlinked from my profile ?

0 Helpfuls
TWeigel
Tera Contributor
‎03-20-2023 07:31 AM

Same happened on my side (dev126460). Instance was gone without any warning at all after the weekend. Is there any way to restore that instance?

0 Helpfuls
Pratyusha6
Tera Explorer
‎03-25-2023 01:56 AM

My PDI instance is wiped out without notice. Could you please help us to make it up and running

 

https://dev65388.service-now.com/

 

 

0 Helpfuls
Lisilu
Tera Contributor
‎03-27-2023 10:54 PM

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev63565.service-now.com
Thank You

Regards
lisilu

0 Helpfuls
Shin403
Tera Explorer
‎03-28-2023 12:07 AM

@Kamini Kansal

Hi,
My instance https://dev80113.service-now.com is offline.

Please help me to wake it up. Thank you very much in advance.

0 Helpfuls
Sree P
Tera Contributor
‎04-01-2023 09:25 AM

My instance is having same issue https://dev81901.service-now.com/

 

0 Helpfuls
craejm21
Tera Explorer
‎04-06-2023 01:55 AM

My instance is appears online in the dev portal but has not been accessible for several days.  Any help is greatly appreciated. https://dev116611.service-now.com/

 

0 Helpfuls
li weishuai
Tera Contributor
‎04-06-2023 05:14 PM

@Kamini Kansal 
My developer instance is also offline. Would you please help to retrieve it back.

Thanks.

my instance :

https://dev86398.service-now.com/

0 Helpfuls
Christian54
Tera Contributor
‎04-07-2023 04:25 AM

Hi folks

 

My PDI (https://dev130105.service-now.com/) has gone offline. It was working fine on Wednesday. I'm preparing an upgrade briefing for my company and I'm badly missing it 🙂

 

Hope it will come back online soon !

 

Season's greetings

 

Christian

0 Helpfuls
li liudong
Tera Explorer
‎04-10-2023 03:19 AM

Hi @Kamini Kansal,

Even i face this issue again.

my instance url : https://dev70732.service-now.com/

Regards

liliudong

0 Helpfuls
Jason Edelman
Tera Contributor
‎04-10-2023 01:24 PM

Having issues with https://dev103260.service-now.com/, previously I have been able to restore from a backup and everything comes back but cannot perform any actions on my instance when logged in the dev portal.

0 Helpfuls
y-ohno
Tera Contributor
‎04-10-2023 04:18 PM

My PDI is also offline from yesterday. And dose not work "Report" link.

Would you please help to retrieve it back.
https://dev125765.service-now.com/

Thanks,

0 Helpfuls
Tino Weigel
Giga Explorer
‎04-10-2023 11:19 PM

Got allocated a new PDI dev104533. However, I would prefer having my previously used PDI  dev126460 back. Is there any way to retrieve it back?

0 Helpfuls
li liudong
Tera Explorer
‎04-17-2023 02:42 AM

Hi @Kamini Kansal,

I am sorry that i face this issue again.

my instance url : https://dev70732.service-now.com/

Best regards

liliudong

0 Helpfuls
DK3
Tera Contributor
‎05-15-2023 08:49 PM

Hi @Kamini Kansal 

My PDI is also offline. Can you please fix this..

https://dev75684.service-now.com/

0 Helpfuls
Not applicable
‎05-29-2023 05:55 AM

My dev is offline since 1 day could you kindly wake it up https://dev63050.service-now.com/

0 Helpfuls
saphanapl
Tera Explorer
‎05-30-2023 01:50 AM

My PDI is also offline yesterday. Can you please fix it 

https://dev95435.service-now.com/

0 Helpfuls
KOUSTAV DUTTA
Tera Expert
‎06-09-2023 04:07 AM

My PDI "https://dev56935.service-now.com/" is not waking up since last 3days, it just keeps on rotating. Any lead on this?

0 Helpfuls
Horia Opris
Tera Contributor
‎07-14-2023 01:41 AM

  

0 Helpfuls
fatcat10
Giga Explorer
‎08-06-2023 05:48 PM

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev116998.service-now.com
Thank You

Regards
zhaoliang

0 Helpfuls
fatcat10
Giga Explorer
‎08-20-2023 05:52 PM

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev116998.service-now.com
Thank You

Regards
zhaoliang

0 Helpfuls
fatcat10
Giga Explorer
‎08-24-2023 10:59 PM

Hi @Kamini Kansal ,
My PDI is also offline. Is there any update on the issue?
https://dev116998.service-now.com
Thank You

Regards
zhaoliang

0 Helpfuls
ArchitaR
Tera Contributor
‎09-29-2024 11:40 PM

My instance https://dev231722.service-now.com is offline and is unable to wake up. Please help me 

0 Helpfuls
ShubhamGarg
Kilo Sage
‎09-30-2024 07:02 AM

Hello @ArchitaR ,

Hello  ,

 

Instance being in offline mode and failing to backup/restore is an intermittent issue nowadays. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

 

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

 

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program "developer@servicenow.com"

 

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

0 Helpfuls
thaiattt
Tera Explorer
‎12-04-2025 01:28 AM

My developer instance is also offline. Would you please help to retrieve it back.

 

my instance is : https://dev275009.service-now.com/

0 Helpfuls
john_durden
Tera Explorer
‎12-04-2025 06:29 AM

@thaiattt mine is also offline and no options in the "Manage my instance" area to wake it up or restart it.

0 Helpfuls