Developer Instances Offline

Kamini Kansal · ‎06-16-2020

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

KaliMatha N · ‎06-29-2020

Instance https://dev90785.service-now.com/ seems to be offline. Can you please help to get it back to online. Thanks in advance

Inactive_Us1109 · ‎06-29-2020

My instance https://dev91388.service-now.com/ goes offline very often. Can you please help

preethichauhan7 · ‎06-29-2020

Hello, my developer instance has been offline for a number of days, when will it be online any ETA.

Thank you.

https://dev68154.service-now.com/

Devendher · ‎06-29-2020

Hi ,

Sorry for inconvenience. We are working on this issue and get back to you on the same.

Thanks

Dhananjay Pawar · ‎06-29-2020

Hi Kamini,

Your solution was only for few days, Again I am facing same problem for my PDI.

Is there any permanent solution for this? And how long we all have to suffer from this?

Thanks,

Dhananjay.

Richard35 · ‎06-29-2020

Hi,

my developer instance (https://dev67563.service-now.com/) was working just fine until Friday. Today when I tried to access it, is offline.

Bhawanjit Sing2 · ‎06-29-2020

Hi,

My instance https://dev28469.service-now.com/ is also showing offline. Tried refresh and waking up multiple times but not working.

R_ kopal · ‎06-29-2020

Hi,

my instance (https://dev94089.service-now.com/) is also offline.

Kamesh Sangadi · ‎06-29-2020

Thank you but do it asap.My Instance status is offline from morning

Sagar Shah · ‎06-29-2020

my instance is down for long time

Q Tran 3 · ‎06-29-2020

Hi @kaminikansal

My personal instance is offline for day, can you please check it for me.

I'm working on important project on this instance, please help.

https://dev80184.service-now.com/

Bhawanjit Sing2 · ‎06-29-2020

Hi @kaminikansal
Any updates when can this issue be fixed.

Vignesh8 · ‎06-29-2020

Hello everyone, My instance is offline for longer time. Can someone please tell when it will be solved ?

Pascal Bouman · ‎06-29-2020

Hello, my instance is offline too. Can anybody comment on problem & status?

Kamini Kansal · ‎06-29-2020

@rachanaks :
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-29-2020

Hi Richard,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-29-2020

@Bhawanjit Singh Saini :
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-29-2020

@Kamesh Sangadi :
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-29-2020

@Pascal Bouman :
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-29-2020

Hi Vignesh,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-29-2020

@Sagar Shah :
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

crappy joe · ‎07-01-2020

Hello, Can you please take a look at my Instance as well? I even got the reclaimed notice yesterday and cannot refresh the Activity status.

Sukhdeep · ‎07-10-2020

Hi,

my instance is offline for past 3-4 days. Can you please take a look https://dev88157.service-now.com/

hbrink · ‎07-10-2020

Any ETA on getting the instances back - I believe mine has been offline for 2 days at this point

Kamini Kansal · ‎07-10-2020

@Sukhdeep :

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal · ‎07-10-2020

@hbrink :

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

tcozz · ‎07-20-2020

Same here: https://dev79146.service-now.com. Please help.

Sandeep Rathi2 · ‎01-05-2021

I'm also facing the same issue with my developer instance (https://dev101882.service-now.com/). Please help me to get it restore.

David Christens · ‎01-05-2021

Same issue:

https://dev90455.service-now.com/

Kamini Kansal · ‎01-05-2021

Hi Sandeep,

Normally we do not reassign developer instances once they've been reclaimed/released. This is because once the instance is reclaimed and the automated process removes all configuration changes made, thus returning the instance to an out of the box state.

Luckily I've grabbed your developer instance before the automated process kicked it to remove all changes. Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue by moving forwards.

I've reassigned dev101882 back to you, however you will need to perform an 'Admin password reset' to regain access.

Please let us know if you have any questions.

Regards,

Kamini Kansal

Kamini Kansal · ‎01-05-2021

Hi David,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

veena2 · ‎02-16-2021

Same issue :

https://dev93682.service-now.com/

@Kamini Kansal

Kamini Kansal · ‎02-16-2021

Hi Veena,

We apologize for any inconvenience caused.

Unfortunately, we don't have any backup for your instance dev93682. You may request a new instance by following the below steps:

>>Login to https://developer.servicenow.com >> Navigate to "Your Instance" on the sidebar >> Click Request an Instance.

We keep telling our users that please do not depend on these backups. The reason we don't want people to rely on backups is that they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

Regards,

Kamini Kansal

Jaide Saraya · ‎06-08-2022

Hi,

can somebody help to get back my instance. 2 day before i had lots of work on it but when i try to open it yesterday then it i is showing unavailable.

Please enable it...

https://dev127263.service-now.com/leave

Thanks