Failing Restores for Developer Instances

[Kamini Kansal]

Hello Everyone,

Because of some technical difficulties, we've disabled the restore operation. We are actively working on this issue. We will enable it once the issue is resolved.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Michael Culhan1]

Hi Kamini, Do you think this functionality will be back this week?  Thanks.

[Kamini Kansal]

Yes, we are trying our best to bring this service up again this week.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Devendher]

Hi all,

Please check developer.serviecnow.com. Restore operation is enabled now.

Thanks

Devendher

[Monty2]

It is failing for me. I tried with two instances. Both Rome. I think the latest one is just turned off a day earlier.

[Kavitha Raydurg]

I tried couple of times to restore instance, it is failing.Please help

[Mark Guldhammer]

I also have not been able to restore my instance this week.

Edit: After trying around 10 times, I tried with an older copy 3 times and got it working.

[Kavitha Raydurg]

Mark, I was keep restoring for 3-4 times, it failed initially but I got my instance back.

[yamini11]

I am unable to restore my instance there is no option for me to restore only the option enabled is requesting for new instance, but all my work was saved in the old instance. Please can anyone help me out from this. How can i get back my old instance.

[FastTrack]

Same problem here. Unable to restore my Rome instance 😞

@Kamini Kansalare you guys actively working on this issue? I can request a new instance (I know some can't because of data loss etc.) - but the wait time for this would be much longer than a restore, so I'm a bit hesitant to do this.

UPDATE

After 4 retries and about 4 hours of waiting, I was finally able to restore my instance. It can be done, but seems there might still be some kinks to work out 🙂

[Marry]

@Mark Guldhammer    @Kamini Kansal 

When I am trying to restore my instance [almost tried more than 30 times] then every time it sends me an email that instance restoration is failed. Please help me to restore my instance.

[Mohit Siwal]

I also have not been able to restore my instance this week.

[Shruti Chennuri]

Hi, 

@Mark Guldhammer    @Kamini Kansal 

I am trying to restore my instance from yesterday and every time it sends me an email that instance restoration is failed. Please help me to restore my instance ASAP. 

Thank you

[Mark Guldhammer]

Hi

It doesn't look like anyone from ServiceNow is looking at this thread. Best advice seems to be to just to keep on trying.

[membernumber335]

I had success restoring over a weekend. It could be that infrastructure is overloaded and restores are timing out due to some bug. But I’m just speculating and may be that I just got lucky...

Good luck everyone. 🤓

[Community Alums]

Hi @Kamini Kansal , I encouter issues when I try to restore my PDI (multiple times). 

email : An attempt to restore your previous instance: dev108949 has failed. 

Is it general or just on my instance?

Christophe

[Syedm]

Getting this message - an attempt to restore your previous instance: dev84573 has failed.

Issue when restoring instance, need help in resolution. 

[Venugopal Purus]

I am getting an error when i am trying to restore my previous instance.

Any idea when this would be resolved ?

[Community Alums]

I am having the same issue and cannot restore my instance. It has been 2 weeks so far.

Please help.

[Community Alums]

dev126284

[Danielle10]

Good day! I am trying to restore my instance but it gives this message? Can instances be restored?

Instances cannot be restored at the moment while we get an issue resolved, sorry for the inconvenience. Please try again later.

Thank you!

[Syed010]

Hi @Kamini Kansal ,

Not able to restore my instance for past 1 week - 

https://dev142949.service-now.com

Getting the following error message - "Instances cannot be restored at the moment while we get an issue resolved, sorry for the inconvenience. Please try again later."

Please help in restoring the instance.

Regards,

Syed

[kalyan13]

Hi @Kamini Kansal ,

Greetings!!

I have a doubt when i am trying to restore the instance unfortunately i have took new instance is there any chance to restore my old PDI.

If yes, Could you please help me with the steps how can i restore my old instance.

Thanks in advance !!

Regards,
Kalyan
  

[Community Alums]

Hi Team,

I got mail stating that my instance will be inactive after the end of day Dec. 31, 2022 PST, I missed to login on or before dec 31, after that
I restored my instance and it stated restoration is in process. now when i try to login it does not show the restore option instead it shows 'request an instance'.
I need to restore my PDI because it's my 5 years instance and my hard work saved one.
I need your help to restore all my customization back. I Appreciate your help. 

My login : azeemkhan.snow@gmail.com
instance : dev77889

Regards,
Azeem.

[Syedm]

Hi,

Not able to restore my servicenow instance, getting message as -Instances cannot be restored at the moment while we get an issue resolved, sorry for the inconvenience. Please try again later.

instance email: syedmaseerulla@gmail.com

Regards,
Syed

[Andy Homar]

I had an instance for 5+ years get reclaimed this past week on Friday, only received one notification at 1AM Friday morning... gone at the end of the day!  Please give us more time!

[Shivank]

I am unable to restore my Instance which i am using for the past 1 year and highly important for me. Restore Instance option is also not available. Can anyone help me in this? 

I need to restore my PDI because it's my 1 year instance and my hard work saved one.
I need your help to restore all my customization back. I Appreciate your help.

[SukanyaN]

Same issue, I'm unable to restore my PDI and the option is unavailable.

I need to restore it request you to help me with this @Kamini Kansal @

PDI: dev66784