Failing Restores for Developer Instances

Hi Kamini, Do you think this functionality will be back this week?  Thanks.

Yes, we are trying our best to bring this service up again this week.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Hi all,

Please check developer.serviecnow.com. Restore operation is enabled now.

Thanks

Devendher

It is failing for me. I tried with two instances. Both Rome. I think the latest one is just turned off a day earlier.

I tried couple of times to restore instance, it is failing.Please help

I also have not been able to restore my instance this week.

Edit: After trying around 10 times, I tried with an older copy 3 times and got it working.

Mark, I was keep restoring for 3-4 times, it failed initially but I got my instance back.

I am unable to restore my instance there is no option for me to restore only the option enabled is requesting for new instance, but all my work was saved in the old instance. Please can anyone help me out from this. How can i get back my old instance.

Same problem here. Unable to restore my Rome instance 😞

@Kamini Kansalare you guys actively working on this issue? I can request a new instance (I know some can't because of data loss etc.) - but the wait time for this would be much longer than a restore, so I'm a bit hesitant to do this.

UPDATE

After 4 retries and about 4 hours of waiting, I was finally able to restore my instance. It can be done, but seems there might still be some kinks to work out 🙂

I also have not been able to restore my instance this week.

Hi

It doesn't look like anyone from ServiceNow is looking at this thread. Best advice seems to be to just to keep on trying.

I had success restoring over a weekend. It could be that infrastructure is overloaded and restores are timing out due to some bug. But I’m just speculating and may be that I just got lucky...

Good luck everyone. 🤓

Getting this message - an attempt to restore your previous instance: dev84573 has failed.

Issue when restoring instance, need help in resolution. 

I am getting an error when i am trying to restore my previous instance.

Any idea when this would be resolved ?

Good day! I am trying to restore my instance but it gives this message? Can instances be restored?

Instances cannot be restored at the moment while we get an issue resolved, sorry for the inconvenience. Please try again later.

Thank you!

Hi @Kamini Kansal ,

Not able to restore my instance for past 1 week - 

https://dev142949.service-now.com

Getting the following error message - "Instances cannot be restored at the moment while we get an issue resolved, sorry for the inconvenience. Please try again later."

Please help in restoring the instance.

Regards,

Syed

Hi @Kamini Kansal ,

Greetings!!

I have a doubt when i am trying to restore the instance unfortunately i have took new instance is there any chance to restore my old PDI.

If yes, Could you please help me with the steps how can i restore my old instance.

Thanks in advance !!

Regards,
Kalyan
  

Hi,

Not able to restore my servicenow instance, getting message as -Instances cannot be restored at the moment while we get an issue resolved, sorry for the inconvenience. Please try again later.

instance email: syedmaseerulla@gmail.com

Regards,
Syed

I had an instance for 5+ years get reclaimed this past week on Friday, only received one notification at 1AM Friday morning... gone at the end of the day!  Please give us more time!

I am unable to restore my Instance which i am using for the past 1 year and highly important for me. Restore Instance option is also not available. Can anyone help me in this? 

I need to restore my PDI because it's my 1 year instance and my hard work saved one.
I need your help to restore all my customization back. I Appreciate your help.

Same issue, I'm unable to restore my PDI and the option is unavailable.

I need to restore it request you to help me with this @Kamini Kansal @

PDI: dev66784