Hello, In the virtual agent when user tries to connect with the "live agent support", I have setup the service channel and queue in advanced work assignment in order for the chat/interaction to be routed the queue. However when there are no live agen...
I have a user criteria where a group member needs to be added to one of the target group and also needs to be removed if they are removed from the Main group.Is Business rule or automated flow would be the best approach ?
Hello community,I am working on a complex use case on AI agents, but I am stuck at a point. I want to trigger the Use case/ AI agent when an email hits the instance. So, for this I tried the Inbound Email Action trigger in the conditions, but it it n...
Hello Community,I am currently in my final year of B. Tech (AI & Data Science, graduating in 2026). I have completed both ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications, along with internship ...
I am trying to complete this task but the system did not automatically log me in as System Administrator as the instructions stated. How do I get logged in as a System Administrator so that I can complete this task?
Hi All, We have a requirement to customize risk response task in risk workspace. We have a create a new response type and it should have the similar functionality which we have for existing tasks. So now when we select a risk response task here, ther...
Good morning,I don't know in which location to ask my question, sorry.This weekend the server that sends emails from servicenow, change de ip from 148.139.0.2 to 148.139.1.2.And my security team, was flooded with ticket about se security of the email...
Hello, I have a scenario to create an inbound action with the following conditions:When the instance receives an email containing "(CRITICAL)" in the email subject, and"Integrated Management Log Severity: CRITICAL" in the email body,Then an incident ...
Hello Everyone, I'm currently working on the Help Center for specific application. I want to know how to add What's New tab in the help center which will indicate the latest information about the release or features.I can't able to find, ho...
Hi Experts,Not able to see the workflow contexts or flow context for old records created on above 4 months agoDo we have any OOB cleanup scripts will run to delete the context recordsAny useful KB articles for evidence to showcase the clients Thanks
Which one statement correctly describes Access Control rule evaluation? A. Table access rules are evaluated from the general to the specific B. If more than one rule applies to a record, the older rule is evaluated first C. If a row level rule and a ...
I am trying to know if there is any way to Automate the duplication of Flows created using Flow designer where all the Sub-flows , Actions, Flow Variables and other components of flow are also duplicated instead using the Copy Action which is OOTB.
How to identify the reports which are not being used from past one year.I have used the Last run from table [report_stats] is that correct ?
We are implementing the ServiceNow Password Reset application and we ran into challenges with MFA. We have not been able to find a way to "federate" MS Authentication as the client currently uses (number prompt from the website instead of the 6-di...
Hi, I wanted to identify the best practices in setting the timer in workflows to avoid any performance issues. Is it advised to set the timer to wait 3 - 6 months period ? If not, what the advised max time that we can use in timers that won't impact ...
