changing workspace logo
hi can anyone guide me on how to change the logo that too for csm/fsm workspace only.
Forum Posts
My PDI dev299704 shows "502 Bad Gateway snow_adc" and won't start
Hello,My personal developer instance (dev299704, release: Yokohama) is stuck showing"502 Bad Gateway snow_adc" when I try to access it.The Developer Portal shows the instance as Offline, but the only availableactions are "Refresh" and "Release". I tr...
Resolved! NO TIMEZONE FOR WEST AFRICA
Why is there no Timezone for West Africa? Can this be rectified, How long would this take?
Resolved! How to populate Multi-Row Variable Sets (MRVS) with ATF in the native UI?
I am working on an ATF test for a catalog item that uses a Multi-Row Variable Set in the native UI. I need to add multiple rows of data to the MRVS, but I don't see a standard ATF step for this, unlike the Service Portal steps (Add row to multi-row v...
Inbound and Outbound Integration Analysis in ServiceNow
We’re currently analyzing inbound and outbound integrations in our legacy ServiceNow instance and would appreciate your insights on the following: 1. Identifying Service AccountsWhat’s the best way to identify service accounts used in both inbound ...
Add text to the banner/header frame in ServiceNow
Hello Everyone,I would like to add some custom text to the banner/header frame of all tables. Any idea on how to do this?
Add a Knowledge Article in Work Order Task [FSM]
I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the Work Order ...
ServiceNow Integration with Jigsaw24
Hi Team, We are required to integrate ServiceNow instance and Jigsaw24’s ITSM platform (ServiceNow-based with a custom front end). Which integration method is useful and more secure. Please suggest
Resolved! Abnormal Incident Creation in ServiceNow
Dear Experts,We are facing an issue in ServiceNow where number of incidents gets created via alerts and when it gets created, few fields are getting populated as shown below and the priority gets calculated as per lookup rule. Where as the customer ...
How to Add a Dropdown Inside Attachment Component in CSM Workspace SidebarWe are trying to add a dr
Hi,We are trying to add a dropdown inside the Attachment component used as a tab in the contextual sidebar of the CSM Workspace. The goal is to allow fix agents to select a type of file (e.g., Screenshot, Summary, Response) during file upload—not the...
RITM tickets that have skipped approvals
Hi Community, There is a particular requirement where we need report of RITM tickets which have skipped approvals.It is possible to report on RITM tickets that have skipped approvals? Likely because the approval step did not have the right/active use...
How to copy hyperlink to clipboard
Hi Everyone, I need to know how to copy the hyperlink to the clipboard. For an example, if we click on any of the button in the page, I need to copy the content in the component to the clipboard which consists of link in it.I found the UX client scr...
Report filtered using ui builder
I have developed a report using the UI builder for data visualization(pie chart), and I've also incorporated filtered conditions on the data source table. However, upon clicking the report, it does not navigate to the corresponding filtered view wit...
Resolved! Unable to login to Now learning , stuck on loading page
Unable to login to Now learning , stuck on loading page is this known issue ?
Language translation for notification
Hi If a notification is created in English and sent to a user whose preferred language is different, the notification will be displayed in English or user preferred language. Is it possible to change the language automatically to the user preferred ...
