Incident form

[Hassana60243614]

hi,

I am facing some problems in the incident form; when I click the search option,  nothing is shown.

[Hassana60243614]

yes not coming any data

[Aditya_hublikar]

Hello @Hassana60243614 ,

Okay , have you checked any dictionary override is applied on this fields ? Can you  please once check means create one custom field with  reference type and give reference to those relevant tables and check whether data is coming or not  in that field  .

[SohamTipnis]

Hi @Hassana60243614,

You can refer to the below articles; this will help you to find your solutions, and also it will help you in your future requirements:

https://www.servicenow.com/docs/r/it-service-management/incident-management/c_IncidentManagement.htm...

https://www.servicenow.com/docs/r/employee-service-management/health-and-safety-incident-management/...

https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/c_Inciden...

https://www.servicenow.com/docs/r/it-service-management/incident-management/activate-major-incident-...

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[svirkar420]

Hi @Hassana60243614 , in which field are you trying to search and what is the problem with that field, your question doesn't tell us that, please clarify!

Regards,

Saurabh V.

[Hassana60243614]

I am creating a new Incident and trying to fill in all the information.

For example

Caller

Assignment group

Services

I am new to ServiceNow, and I may have made some mistakes in practice.

Thanks