How to link Knowledge articles to Incidents Via short description
I want to Attach Knowledge articles to Incidents via short description as user types something in short description related search results will show knowledge articles of that search
Forum Posts
Triggering Table level UI action through API call
I'm trying to trigger UI action through the Rest API call. How can I trigger UI action present on the Table level and not the record level. Being at the table level, 'sysparm_sys_id' is not available. This is causing the rest call to fail with the be...
How to transfer dashboard and report from one user(who is in inactive status) to another user.
Hi, How to transfer dashboard and report from one user(the user profile disabled user account) to another user.
How to set filter condition as 'most recent discovery - before - Last 20days'
Hello All, While creating report, how to set filter condition as 'most recent discovery - before - Last 20days' in the snow report? We have option for 7days, 30days, 90days and 120days. How to set it for 20days?
how to find the record with the help of sys_id
Before the file migrated from dev to prod, i want to verify the sys_id exist into production or not. how to find the file with the help of sys_id.
new role added into global search engine but it didnt show result for wildcard char with keyword
Hi, The global text search option available only for the roles “ITIL, Text_search_admin, admin”. As per my requirement, i added new role business process also into text search option . Seems that users with admin and ITIL can search using wildcards l...
How to validate end time should be greater than start time in hh:mm? client script for this
If the user chooses start time which is greater than the chosen end time then , message has to dispaly saying end time should be greater than start time in the client script time is given in drop down as hh:mm for both start and end time