Ready to unleash AI success? Check out the new Now AI Video Series.

Pete Withers · 2 hours ago

Based on what we are hearing from lots of customers, you’re probably enthusiastic about AI and Now Assist. It’s a fantastic opportunity to ramp up productivity and give everyone in your organization a great user experience. We have received feedback from customers just like you about what Now Assist and AI Agents are doing for their business.

But many of you are also telling us you need guidance where to start. What’s the best path to success? You’ve got these powerful AI tools available, but you’re not sure how to use them. We get it, and we’re here to help.

Introducing the Now AI Video Series

That’s why we’re so excited to announce the new Now AI Video Series. It’s a complete guide to your AI implementation and getting the most value out of Now Assist and AI Agents for your organization. With a broad portfolio of professional videos in development covering every aspect of a Now Assist rollout, it breaks implementation down into bite-sized chunks that guide you through every step. And it’s based on customer experiences covering more than 80 million Assists, so you get pro tips and learn about pitfalls from real-world implementations. It isn’t just more documentation — it’s your free pass to AI success.

So what’s included?

The series will have dozens of videos covering every aspect of implementation. Not just the technical stuff (although there’s lots of that), but also all of the things that make AI succeed—like making sure your data is ready for AI, securing executive sponsorship and budgets, and putting effective governance in place to ensure compliance and minimize risk.

The videos are broken up into multiple phases that build on each other, giving you a complete set of milestones for getting Now Assist into the hands of your users. Here’s what you get:

Platform Foundations. Learn the basics: what Now Assist is, how it works, and how it fits into the ServiceNow Platform. Think of this as Now Assist 101 — a great introduction that gives you the knowledge to tackle what comes next.

Enterprise Readiness and Governance. Find out how to get ready for Now Assist. What data do you need? Are your processes in good shape? Will you need to make improvements or increase maturity? This is like gold dust, because making sure your enterprise is ready for AI is one of the biggest success factors. And because AI has such a huge transformative potential, you also need strong governance processes and tools to move it into production smoothly and with minimal risk.

Designing Your First AI Agent. Okay. Now you’re ready. It’s time to get hands-on and let the rubber hit the road! This five-video collection gives you expert guidance on building an AI Agent — all the steps, made clear and easy.

Tools Masterclasses. Now that you’ve got an AI Agent up and running (feeling excited yet?) It’s time to turn that knowledge into mastery. The video series includes more than 15 deep dives into every AI agent tool, giving you the technical know-how you need to unlock the full value of Now Assist across your business. It’s a great way to build skills across your entire team, so you can accelerate and scale your AI capabilities.

And the video series doesn’t stop there. There will be additional videos that cover everything from advanced patterns and optimization through to real customer stories that show how other people just like you are getting the most out of Now Assist. So, no matter what you want to know, there’s a good chance there’s a video for that.

Get started today!

Here’s the great news. We’ve already started to roll out the Now AI Video Series, and we’re adding more videos all of the time. So there’s no need to wait. If you want to build your AI and Now Assist skills, hit the ground running, and expedite your path to success, it’s time to join us! Start by watching our live topics below for quick wins and bookmark this article as we are constantly adding more videos and content.

Live Topics:

Getting started with AI Agents