Real Results, Real Customers: AI Transformation Stories That Matter

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Real Results, Real Customers: AI Transformation Stories That Matter

Welcome to the AI Center of Excellence team at ServiceNow! One thing we hear constantly in customer conversations is this: "Show me what actually works. Not theory—proof."

That's exactly what we're delivering today.

I've pulled together three video case studies that showcase organizations that moved from AI pilots to measurable business value—and they did it fast. No 18-month transformation journeys. No endless planning cycles. Just real implementations with real results.

KPMG UK: From Vision to Value in 90 Days
Watch how a global professional services leader launched Now Assist ITSM, deployed custom AI Agents, and achieved 5% ROI in just three months. The key here? They didn't wait for perfection—they moved with focused execution and governance that actually accelerated their adoption.

Watch the KPMG UK Case Study

LTIMindtree: Transforming Experience for 90,000 Employees Globally
See how this technology consulting company unified two organizations post-merger by bringing IT, HR, and portfolio management onto a single platform. The result was streamlined operations and a solid foundation for scaling AI across their global workforce.

Watch the LTIMindtree Case Study

Eaton: Accelerating AI Journey and Value Realization
Eaton used ServiceNow AI Agents to boost productivity and employee experience. What's particularly useful here are the live prototypes and insights on how ServiceNow's AI Center of Excellence (PACE) helped accelerate their implementation.

Watch the Eaton Case Study

These aren't polished marketing videos—they're candid conversations with practitioners facing the same challenges you are: limited budgets, change resistance, technical complexity, and pressure to show ROI quickly.

Pick one that aligns with where you are in your AI journey, watch it, and then share your thoughts in the comments. We're here to help you figure out your path forward.

Need hands-on guidance? Contact your ServiceNow account team or explore ServiceNow Impact services for support.

Views expressed are my own and do not represent ServiceNow, my team, partners, or customers.