Accessing ServiceNow Now Assist from external app

[uwatgule]

Team,

Has anyone explored or tried accessing ServiceNow Now Assist from external agent (or any app with chat interface)? 

Thanks

Ujwal

[vermaamit16]

Hi @uwatgule 

We have implemented Now Assist in Virtual Agent via Google Chat being the primary chat interface. You can refer to my blog for a detailed walkthrough.

How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide) 

Thanks and Regards

Amit Verma

[VishalC3]

Hi @uwatgule ,

ServiceNow offers integration of now assist in VA to M365 (Teams/Outlook). Please see this article for step by step process to do it.

https://www.servicenow.com/community/ms-teams-articles/integrate-servicenow-with-microsoft-365-a-ste...

Thanks,

Vishal