Could not find All, Favorites, History Navigations view in YOKOHAMA instance

Lucky1 · ‎05-31-2025

Hello all,

I have got a Service-now Instance with Yokohama version yesterday and I see this type of below view.

How can I get into Incidents, Business rules etc etc where I could not find the options to navigate to all.

Regards,

Lucky

Maik Skoddow · ‎05-31-2025

Hi @Lucky1

Remove in the address bar of your browser in your URL everything after ".com" and hit ENTER.

If this should not help add after ".com" in your URL the following path:

/now/nav/ui/classic/params/target/ui_page.do%3Fsys_id%3D3aba463e83c12210009231b6feaad35d

Maik

View solution in original post

SN_Learn · ‎06-01-2025

Hi @Lucky1 ,

When you requested the instance, you have selected 'App Engine Studio Creator' as role.
Please follow the below steps:

Click on profile icon, as below:

Select 'admin' here. It will resolve it.

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Mark this as Helpful / Accept the Solution if this helps.

Dr Atul G- LNG · ‎06-01-2025

Hi @Lucky1

To make it permanent:

Log back into developer.service-now.com
Click on your profile
On the left side, you will see Change the user
Change the user from App Engine to Admin
Save and log in again

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