When creating a knowledge article via the All > Knowledge > Articles > Create New menu and selecting a knowledge base, you are prompted to choose the appropriate template and click Next.At this stage, you are asked to fill in the knowledge base name ...
Hi team, I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and no...
Hi Team,I want to show the ticket details which are open one's only if loggedin user is manager of those tickets userlike in portal under " My team " it will show all records which are open one but it should show only if the loggedin user is manager ...
Hi Guys, I have been tasked with applying GxP to the Change Management process. Searching through the Servicenow documentation I've found a few articles but nothing that lays out clear steps to implement this. Does anyone have any pointers, experienc...
Hi All, Recently we have cloned our ServiceNow Dev & QA instance from Production instance. Based on our experience with cloning ServiceNow instances, I would like to share best practices, pre-clone activities, post-clone activities, and the importanc...
I am looking for some kind of metric around IT Knowledge article scores by owner and containing manager. Any other data around this like number of votes that you believe could be useful would be welcome. Is this something anyone would be able to sugg...
Looking of examples for the type of generic problem related tasks you could add to a problem template... eg were the process and procedures effective ?
Hi AllI have a requirement to make WORK NOTES in CAB Agenda items visible to all the attendees when sending the meeting invitees so that come prepared in the meeting based on the details mentioned in the WORK NOTES.
As we approach the holiday season, we are excited to announce an opportunity for you to provide valuable feedback on our new Workflow Data Fabric feature. We are specifically seeking insights from developers, administrators, and architects who: - W...
In the blow image of report, value for "Data labels in the middle", how can we Rounding/abbreviating value along with adding and symbol "€".In the widget report => Type: "Time series" and Visualization: "Stacked Column Chart".
Hello; Want to get a customer idea to ServiceNow SPM but when I go to Idea Portal on the SPM community page I get: Sorry, you can't login with this ServiceNow ID Is there a way to get this idea to the SPM team at ServiceNow? Stories in ServiceNow S...
Hi Team, We are planning to implement Kubernetes discovery with CNO. I have few questions regards this. 1. Where to install ACC-V? [We believe ServiceNow it self].2. Do we need Linux credentials incase of Kubernetes in Redhat?3. which one need to use...
I am developing an integration of ServiceNow with a third party system for which I need to make a REST API call from Servicenow using mid server to the third party system. I want help in this as mid server uses a proid which has kerberos prestashed t...
Hi There, Just wondering if there's a matrix table that explains and shows all the features for all various SNOW license models? From Lite, Standard to Pro. Thank you.