Proactive triggers: If a customer is holding at the top of chat queue for 3 minutes
If a customer is holding at the top of chat queue for live agent more than 3 minutes then display a message from proactive triggers.
Forum Posts
Copying ServiceNow Outputs to an Excel
Java script code to export data (Outputs) from ServiceNow instance and copy it to an excel sheet.
Consolidating Work Notes from multiple SAFe stories into a report
I can't seem to find a way to create a report that will consolidate the activity, specifically work notes, from multiple SAFe stories from a sprint. Is this even possible? thanks in advanceC H
How to setup and test connection with AWS SigV4 using custom spoke?
Hi community, we need to integrate with AWS SigV4, we have successfully tested the connection using GET method in Postman. However, when I am trying to set up the connection from ServiceNow, I am getting 404 error.We have created a custom AWS spoke v...
Resolved! Enhancing Data Security and Performance with ServiceNow Query Business Rules 🚀
In the fast-paced world of ServiceNow, data management and security are paramount. One often overlooked but powerful tool in the ServiceNow arsenal is the Query Business Rule. These rules allow you to manipulate data at the query level, enhancing per...
Can we implement Recommended actions for ITSM on Incident form ?
We are in the process of implementing Recommended actions for ITSM in Service Operations Workspace (for Incident Management).I wanted to check if Recommended actions for ITSM (particularly Field Recommendations for AL/ ML based field value prediction...
Resolved! Can someone guide - how can i write any article or blog on Community.
Hi All, Can someone guide - how can i write any article or blog on ServiceNow Community. I want to contribute on the community. Regards,Nikhil Bajaj
How we can display Knowledge category title name on top of list of knowledge articles.
Hi, Can someone help me on this, Clicking on the Getting Started Knowledge category should display the category name as the title and below its list of articles and it should display the title dynamically like below screen i should display alon...
Make the url a short link in URL type field in servicenow
Hi team, I need some help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script and created the dynamic url. I have given the script something as below: var u_test ...
