Hi team,
I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and non-ITSM) however I'm facing challenge to integrate ITSM and non-ITSM improvement ideas under one standard ITIL practice.
I got an ask from my business to incorporate cost (estimation and approval) in my CIM module, however we also have a separate Demand management module to manage and govern any Demand ticket.
My ask would be:
1. How do we bring in cost in CIM module (estimation & approval)? What would be the level of complexity to introduce cost in CIM module (OOTB functionality)?
2. What are the pros and cons of having cost (estimation & approval) in CIM module?
3. Did anyone try to integrate CIM module with Demand module?
Any lead would be highly appreciated!
