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Plugin details required

Hello all, Can someone provide me the list of plugins that has to be activated in sequential order for the below subscriptions?  Telecommunications Services Management Professional Order Management for Telecommunications  Regards,Lucky

Lucky1 by Tera Guru
  • 506 Views
  • 9 replies
  • 3 helpfuls

Advice Needed

We are currently exploring having the Document Processing group use ServiceNow for assistance similar to the Service Desk.  While we could make just another assignment group along with additional CTIs, is there a better solution?    

Pass the JSON payload as inputs to a flow

Hello all, I have created a scripted REST API, and in it, I have written a code like this,var reqbody = request.body.dataString();var parsedData = JSON.parse(reqbody); try{var inputs = {"start_date" : parsedData.start_date.toString(),"end_date" : par...

Lucky1 by Tera Guru
  • 1140 Views
  • 10 replies
  • 0 helpfuls

Resolved! Write Logic in Scripted REST API

Hello all, I need to create a Scripted REST API for creating a Change request and I will pass on this API to the customer to create CR in service-now.But the change request should not get created with few Configuration items.I have created a system p...

Lucky1 by Tera Guru
  • 883 Views
  • 3 replies
  • 0 helpfuls

Decision Table Group Approval not triggering

In the picture provided there is a decision table row which is having condition as System:   Advanced Claims then it should trigger an approval to Accountant group.But when i am raising a request with condition as System: Advanced Claims and Username...

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diveshj by Tera Contributor
  • 483 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto populate Duration field

Hello all, On the Change request, whenever the Actual End is populated by the system, then the difference between Actual Start and Actual End has to be auto populated in the Duration field (Which contains Days and Hours). Note: Duration field backend...

Lucky1 by Tera Guru
  • 975 Views
  • 7 replies
  • 3 helpfuls

Resolved! Restrict the API access to only GET Method

Hello all, Good day!I got a task to create a table API on task table and then create a user for this where I can use this account for authentication.So, the user should be able to only Get the task data, like Incident or Change requests or Catalog ta...

Lucky1 by Tera Guru
  • 1482 Views
  • 11 replies
  • 6 helpfuls

Resolved! Call Client callable script include at BR

Hello all, I have created a Script Include and written two functions in it.one for when Impact on Incident changes, and the other one is when urgency changes. So, I have created two on Change client scripts and calling the corresponding functions in ...

Lucky1 by Tera Guru
  • 1462 Views
  • 18 replies
  • 1 helpfuls