I have a requirement where the user needs to modify or add a labels on the VTBs as part of which I have provided the global_tags_creator role to the user.But global_tags_creator role is getting removed from the users profile after few days of providi...
I’m facing an issue with the "Request Extension" functionality in the Vulnerable Item (or Application Vulnerable Item) module.I've configured the choices in Reason field to include some predefined choices (OOB) as well as custom ones. When I select a...
Hello all, I am getting a change request's "Planned Start date" and "Planned End Date" values in a scripts background.But I see there is a difference in the time shown for the data of those fields on the form and to my scripts background. On the chan...
Hello all, Can someone provide me the list of plugins that has to be activated in sequential order for the below subscriptions? Telecommunications Services Management Professional Order Management for Telecommunications Regards,Lucky
We are currently exploring having the Document Processing group use ServiceNow for assistance similar to the Service Desk. While we could make just another assignment group along with additional CTIs, is there a better solution?
Auditorium Booking Functionality in ServiceNowThis article delves into the process of creating an Auditorium or Room Booking functionality within ServiceNow, tailored to fit the unique requirements of your organization. We'll walk through a step-by-s...
Hello all, I have got a Service-now Instance with Yokohama version yesterday and I see this type of below view. How can I get into Incidents, Business rules etc etc where I could not find the options to navigate to all. Regards,Lucky
Hello all, I have created a scripted REST API, and in it, I have written a code like this,var reqbody = request.body.dataString();var parsedData = JSON.parse(reqbody); try{var inputs = {"start_date" : parsedData.start_date.toString(),"end_date" : par...
Hello all, I need to create a Scripted REST API for creating a Change request and I will pass on this API to the customer to create CR in service-now.But the change request should not get created with few Configuration items.I have created a system p...
Hello all, I have created a SCRIPTED RESI API, and when clicked on "Explore REST API" related link from it, and when I give the sys_id of the group and Customer, in the logs it is giving undefined. So, can you please help me in getting the values as...
In the picture provided there is a decision table row which is having condition as System: Advanced Claims then it should trigger an approval to Accountant group.But when i am raising a request with condition as System: Advanced Claims and Username...
Hello all, On the Change request, whenever the Actual End is populated by the system, then the difference between Actual Start and Actual End has to be auto populated in the Duration field (Which contains Days and Hours). Note: Duration field backend...
Hi all, Does anyone know how to hide a UI Action based on form values without doing any DOM manipulation stuff? The UI Action Conditions alone don't help, as they are not evaluated on form changes. I've got a concrete example: In the Catalog Task, ...
