Hello all, On the Change request, whenever the Actual End is populated by the system, then the difference between Actual Start and Actual End has to be auto populated in the Duration field (Which contains Days and Hours). Note: Duration field backend...
Hi all, Does anyone know how to hide a UI Action based on form values without doing any DOM manipulation stuff? The UI Action Conditions alone don't help, as they are not evaluated on form changes. I've got a concrete example: In the Catalog Task, ...
I have no idea if this is the right board for this question, but I was wondering if anyone could tell me how to Copy a Scrum Task. I can copy a story, but can't find where I go to copy a Scrum Task on a story.
Hello all, Good day!I got a task to create a table API on task table and then create a user for this where I can use this account for authentication.So, the user should be able to only Get the task data, like Incident or Change requests or Catalog ta...
I am unable to complete the final task in the instance, which requires me to flag an article and add specific text. Despite multiple attempts, I always receive the error message: "Did you flag the article and add the specified text?"Here are the step...
Hello all, I have created a Script Include and written two functions in it.one for when Impact on Incident changes, and the other one is when urgency changes. So, I have created two on Change client scripts and calling the corresponding functions in ...
Issue with ServiceNow Graph Connector Schema ConfigurationI'm working on configuring the schema for the Microsoft Graph connector to ServiceNow, and I'm running into a publish issues I can't seem to resolve. Here's a breakdown of what's happening:Wh...
Hello all, Because of some business need, we have in activated Priority look up rules on Incident.Now I have written a BR, before - Insert and Update on Incident table and here is the script I see that highlighted line of code is not executing, and I...
Hi Community,I am the platform owner for ServiceNow in my organization.I want to know how you market ServiceNow, the product and the team who manage it within your organization?Do you have a specific forum? Or other events?Could you share your practi...
After integration with Azure AD, is there a way to merge On Prem AD user to Azure AD user ? When user "A" has two different user accounts from On Prem AD which has existing data such as incidents tickets and and service requests and Azure AD which is...
Hello, i want to modify the functionality of background script i want to modify the run script button but i don't know where to find that
Hi, Is it possible to export all fields and activity data from a customer support case on servicenow?I have the following URL: https://companyname.service-now.com/now/cwf/agent/record/sn_customerservice_case/bc11dde1db111a11111a1c111111111f1 I dont s...
Do we have a Parent/Child Concept within ServiceNow Change Module ? If yes, please provide details and any literature around it. ThanksSuman
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Hello All, Can someone help me in creating a report in tabular format which looks like below table. I tried with Pivot table but it is taking creation date and not the month. Suggestions would be appreciated. Requirement: Monthwise major incident cou...
