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Pass the JSON payload as inputs to a flow

Hello all, I have created a scripted REST API, and in it, I have written a code like this,var reqbody = request.body.dataString();var parsedData = JSON.parse(reqbody); try{var inputs = {"start_date" : parsedData.start_date.toString(),"end_date" : par...

Lucky1 by Tera Guru
  • 1055 Views
  • 10 replies
  • 0 helpfuls

Resolved! Write Logic in Scripted REST API

Hello all, I need to create a Scripted REST API for creating a Change request and I will pass on this API to the customer to create CR in service-now.But the change request should not get created with few Configuration items.I have created a system p...

Lucky1 by Tera Guru
  • 791 Views
  • 3 replies
  • 0 helpfuls

Decision Table Group Approval not triggering

In the picture provided there is a decision table row which is having condition as System:   Advanced Claims then it should trigger an approval to Accountant group.But when i am raising a request with condition as System: Advanced Claims and Username...

diveshj_0-1746694778804.png
diveshj by Tera Contributor
  • 437 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto populate Duration field

Hello all, On the Change request, whenever the Actual End is populated by the system, then the difference between Actual Start and Actual End has to be auto populated in the Duration field (Which contains Days and Hours). Note: Duration field backend...

Lucky1 by Tera Guru
  • 885 Views
  • 7 replies
  • 3 helpfuls

Resolved! Restrict the API access to only GET Method

Hello all, Good day!I got a task to create a table API on task table and then create a user for this where I can use this account for authentication.So, the user should be able to only Get the task data, like Incident or Change requests or Catalog ta...

Lucky1 by Tera Guru
  • 1346 Views
  • 11 replies
  • 6 helpfuls

Resolved! Call Client callable script include at BR

Hello all, I have created a Script Include and written two functions in it.one for when Impact on Incident changes, and the other one is when urgency changes. So, I have created two on Change client scripts and calling the corresponding functions in ...

Lucky1 by Tera Guru
  • 1346 Views
  • 18 replies
  • 1 helpfuls

how to market ServiceNow in the organization

Hi Community,I am the platform owner for ServiceNow in my organization.I want to know how you market ServiceNow, the product and the team who manage it within your organization?Do you have a specific forum? Or other events?Could you share your practi...

major li by Tera Expert
  • 510 Views
  • 3 replies
  • 1 helpfuls