How can I export data from a customer service case?

[spamprocs]

Hi,

Is it possible to export all fields and activity data from a customer support case on servicenow?

I have the following URL:

https://companyname.service-now.com/now/cwf/agent/record/sn_customerservice_case/bc11dde1db111a11111...

I dont see any buttons to export everything to a CSV for example, is there any way to do it?

I have tried appending 

&CSV&sysparm_default_export_fields=all

to the end of the URL, but I get a Record not Found error

[Dr Atul G- LNG]

Hi @spamprocs 

To export all the fields, you need to first add all the fields to the list view from the gear icon.

Then, right-click on the field label and select Export to CSV. It will download everything.

[Ankur Bawiskar]

@spamprocs 

you are not exporting it correctly.

to add &CSV you need to give URL for native and not workspace

your URL should be this and you should have valid role to do that (preferably use admin)

https://companyname.service-now.com/sn_customerservice_case.do?sys_id=bc11dde1db111a11111a1c11111111...

Export directly from a URL 

If my response helped please mark it correct and close the thread so that it benefits future readers.