Not understanding why this one line of code Not Working

[Lucky1]

Hello all,

Because of some business need, we have in activated Priority look up rules on Incident.

Now I have written a BR, before - Insert and Update on Incident table and here is the script

I see that highlighted line of code is not executing, and I don't see the log message in the logs. Rest of all the log messages are coming up.

Can someone tell me what went wrong over there?

Regards,

Lucky

[Sagar Pagar]

Hi @Lucky1,

Add the log statement at the beginning and print the urgency and impact values. I think value is not matching with conditions.

Thanks,

Sagar Pagar

[Ankur Bawiskar]

@Lucky1 

did you print the values of those variables just before you start the comparison i.e. the 1st IF

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[Lucky1]

Hello Ankur and Sagar,

The new log, Values are: is also not coming up.

Actually, it seems, it is not going to else if condition I guess.

Regards,

Lucky

[Ankur Bawiskar]

@Lucky1 

I informed to add the logs at the very beginning

here

If my response helped please mark it correct and close the thread so that it benefits future readers.