Forum Posts
Plugin details required
Hello all, Can someone provide me the list of plugins that has to be activated in sequential order for the below subscriptions? Telecommunications Services Management Professional Order Management for Telecommunications Regards,Lucky
Advice Needed
We are currently exploring having the Document Processing group use ServiceNow for assistance similar to the Service Desk. While we could make just another assignment group along with additional CTIs, is there a better solution?
(ARTICLE) - Auditorium Booking Functionality in ServiceNow
Auditorium Booking Functionality in ServiceNowThis article delves into the process of creating an Auditorium or Room Booking functionality within ServiceNow, tailored to fit the unique requirements of your organization. We'll walk through a step-by-s...
Resolved! Could not find All, Favorites, History Navigations view in YOKOHAMA instance
Hello all, I have got a Service-now Instance with Yokohama version yesterday and I see this type of below view. How can I get into Incidents, Business rules etc etc where I could not find the options to navigate to all. Regards,Lucky
Pass the JSON payload as inputs to a flow
Hello all, I have created a scripted REST API, and in it, I have written a code like this,var reqbody = request.body.dataString();var parsedData = JSON.parse(reqbody); try{var inputs = {"start_date" : parsedData.start_date.toString(),"end_date" : par...
Resolved! Write Logic in Scripted REST API
Hello all, I need to create a Scripted REST API for creating a Change request and I will pass on this API to the customer to create CR in service-now.But the change request should not get created with few Configuration items.I have created a system p...
Resolved! Reference Fields Showing Undefined in Scripted REST API
Hello all, I have created a SCRIPTED RESI API, and when clicked on "Explore REST API" related link from it, and when I give the sys_id of the group and Customer, in the logs it is giving undefined. So, can you please help me in getting the values as...
Decision Table Group Approval not triggering
In the picture provided there is a decision table row which is having condition as System: Advanced Claims then it should trigger an approval to Accountant group.But when i am raising a request with condition as System: Advanced Claims and Username...
Resolved! Auto populate Duration field
Hello all, On the Change request, whenever the Actual End is populated by the system, then the difference between Actual Start and Actual End has to be auto populated in the Duration field (Which contains Days and Hours). Note: Duration field backend...
UI Action visibility based on form changes without DOM manipulation?
Hi all, Does anyone know how to hide a UI Action based on form values without doing any DOM manipulation stuff? The UI Action Conditions alone don't help, as they are not evaluated on form changes. I've got a concrete example: In the Catalog Task, ...
Copy Scrum Tasks
I have no idea if this is the right board for this question, but I was wondering if anyone could tell me how to Copy a Scrum Task. I can copy a story, but can't find where I go to copy a Scrum Task on a story.
Resolved! Restrict the API access to only GET Method
Hello all, Good day!I got a task to create a table API on task table and then create a user for this where I can use this account for authentication.So, the user should be able to only Get the task data, like Incident or Change requests or Catalog ta...
Micro-Certification - Welcome to ServiceNow (Xanadu) [Français] (Course)
I am unable to complete the final task in the instance, which requires me to flag an article and add specific text. Despite multiple attempts, I always receive the error message: "Did you flag the article and add the specified text?"Here are the step...