Add SCTask and RITM to related records for SOW Change records

SeanGalbraith · 3 hours ago

We would like to add a way to attach Request(RITM) and Tasks(Sctask) to the Related records of Changes in the SOW.

Is there an easy OOB setting to change or would this be a more customized related list creation?

Thanks

Tanushree Maiti · 2 hours ago

In Native view,

1. First Select scope as Change management for Service operation Workspace

2. Open a Change record-> add regular related list configuration-> select the "Service Operations Workspace" view ->add Requested item->parent & Catalog task->Parent related list to the right-side slush bucket for both RITM and SC task. Check the screen shot

You can see In SOW , under Change request Related records, Requested Item and Catalog task has been added.

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Tanushree Maiti
ServiceNow Technical Architect
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SeanGalbraith · 2 hours ago

This accomplishes what we are wanting to do. The next step if possible would be to retroactively relate the RITM or Task similar to the Add button on Incidents fixed by Change.

Ankur Bawiskar · 2 hours ago

@SeanGalbraith

create a defined relationship and then add in Workspace view from Configure -> related lists

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader