Change Interceptor in Service Operation Workspace

[Anoja]

Hi Team,

In Sow select a change page, I want to create separate sections to select Normal and emergency changes same as Default view in native UI.

Thanks,

[Tanushree Maiti]

Hi @Anoja 

Refer this article: Replicate Change Model Interceptor from Service Operations Workspace to CSM/FSM Workspace

[Anoja]

Hi @Tanushree Maiti ,

Thanks for your response.

I want to replicate the ITIL change interceptor in SOW.

Thanks,

[Ankur Bawiskar]

@Anoja 

the behavior in native is different as compared to Workspace

So it won't come as it is

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Anoja]

Hi @Ankur Bawiskar ,

Under standard change templates can we add Normal and Emergency change models in SOW?

Thanks,