Change success score in servicenow

[SnowUserDev]

Hi Experts,

Could u help me understand how Change success score is calculated for a group n does it have any role in calculating the risk matrix?

[Danish Bhairag2 · Accepted solution]

Hi @SnowUserDev ,

Pls check this link for success score calculation. I believe there is a metric defination which is created which calculates the change success score.

https://www.servicenow.com/community/itsm-forum/change-success-score-calculation/td-p/559511

Thanks,

Danish

[Danish Bhairag2 · Accepted solution]

Hi @SnowUserDev ,

Pls check this link for success score calculation. I believe there is a metric defination which is created which calculates the change success score.

https://www.servicenow.com/community/itsm-forum/change-success-score-calculation/td-p/559511

Thanks,

Danish

[Sohail Khilji · Accepted solution]

Hi @SnowUserDev 

1. There are PA indicator involved in calculating Change success score. There are many stats with different view of perspective. You can lookinto the PA indicator for Change success score on how they are calculated.

More info : https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

2. I don't believe there is any direct relationship with change risk and change success score. Change risk is primarily for specific change done on Infra, Which identify risk associated to that change.

I hope this helps...

[SnowUserDev]

Thanks guyz this helps!

[Sohail Khilji]

Welcome!