New button to create Request in Service Operation Workspace

[Yakshitha]

How to enable New button visible for ITIL users to create new Request in Service Operation Workspace. Currently it is visible only to the Admin users

[Ankur Bawiskar]

@Yakshitha 

this button is on INC? in workspace?

share screenshot with admin

If it's UI action then update the condition to include itil role

[Yakshitha]

@Ankur Bawiskar 
This New button available only for admin users. How to make it available for ITIL users?

[Ankur Bawiskar · Accepted solution]

@Yakshitha 

your ITIL users are not having CREATE Access on sc_request table

Ensure the Table.None CREATE ACL has itil role in it and they will start seeing the NEW button

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