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How to enable New button visible for ITIL users to create new Request in Service Operation Workspace. Currently it is visible only to the Admin users
Solved! Go to Solution.
@Yakshitha
your ITIL users are not having CREATE Access on sc_request table
Ensure the Table.None CREATE ACL has itil role in it and they will start seeing the NEW button
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View solution in original post
this button is on INC? in workspace?
share screenshot with admin
If it's UI action then update the condition to include itil role
@Ankur Bawiskar This New button available only for admin users. How to make it available for ITIL users?
