SOW - Risk Assessment Action not loading with button visible

edwardslc
Tera Contributor

Hi all,


When enabling the UX action in the SOW Change Management for the Risk Assessment button, the button is visible but when clicking it, nothing happens (see below)

 

edwardslc_0-1748576899162.png

The Action Assignment I enabled to show the action is available here:

https://{instance}.service-now.com/sys_declarative_action_assignment.do?sys_id=dac19801078011100339a...

 

There doesn't appear to be anything glaringly visible in the system or client logs

 

Meanwhile the Risk Assessment popup does appear when clicking 'Assess Risk' from the Change Overview tab:

edwardslc_1-1748577094276.png

 

Any assistance would be much appreciated

 

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