We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Hardware entitlement backend table name?

Sathwik1
Tera Guru

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what is the backend table name? can someone help me to understood it?

Sathwik1_0-1769069193240.png

@Ankur Bawiskar 

 

1 ACCEPTED SOLUTION

@Sathwik1 

it's a defined relationship between 2 tables alm_hardware and alm_entitlement

it's not an actual table

Whatever name you give in Relationship name, that comes there in embedded list label

AnkurBawiskar_0-1769087979033.png

You can also Right Click on that embedded list header and see the List control

AnkurBawiskar_1-1769088044125.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

9 REPLIES 9

@Sathwik1 

please check your older thread

How to show mandatory fields on the pop-up when we clicked on UI Action? 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Sathwik1 

it's a defined relationship between 2 tables alm_hardware and alm_entitlement

it's not an actual table

Whatever name you give in Relationship name, that comes there in embedded list label

AnkurBawiskar_0-1769087979033.png

You can also Right Click on that embedded list header and see the List control

AnkurBawiskar_1-1769088044125.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks, I'll check it..

In warranty integration, I'm getting below details . In which table Ive to store those as per OOB servicenow functionality? I think the table hardware entitlements is not sufficient 

 

itemNumber": "",

"startDate": "",

"endDate": "",

"entitlementType": "",

"serviceLevelCode": "",

"serviceLevelDescription": "",

"serviceLevelGroup": 

@Sathwik1 

this you need to check what are those attributes for and then decide where it resides

please discuss with your customer about this

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Sathwik1 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader