Hardware entitlement backend table name?

Sathwik1
Tera Expert

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what is the backend table name? can someone help me to understood it?

Sathwik1_0-1769069193240.png

@Ankur Bawiskar 

 

9 REPLIES 9

@Sathwik1 

please check your older thread

How to show mandatory fields on the pop-up when we clicked on UI Action? 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Sathwik1 

it's a defined relationship between 2 tables alm_hardware and alm_entitlement

it's not an actual table

Whatever name you give in Relationship name, that comes there in embedded list label

AnkurBawiskar_0-1769087979033.png

You can also Right Click on that embedded list header and see the List control

AnkurBawiskar_1-1769088044125.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks, I'll check it..

In warranty integration, I'm getting below details . In which table Ive to store those as per OOB servicenow functionality? I think the table hardware entitlements is not sufficient 

 

itemNumber": "",

"startDate": "",

"endDate": "",

"entitlementType": "",

"serviceLevelCode": "",

"serviceLevelDescription": "",

"serviceLevelGroup": 

@Sathwik1 

this you need to check what are those attributes for and then decide where it resides

please discuss with your customer about this

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Sathwik1 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader