|| CMDB highlights for the Washington DC release ||
- Use CMDB Data Manager in CMDB Workspace to administer and manage policies and tasks, and manage retirement definitions and exclusion lists. You can also view analytics about ongoing CMDB Data Manager processes to detect any potential problems that require your attention.
- Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace.
- Focus on CMDB classes by limiting the scope of data in the Coverage tile in the CMDB 360 dashboard in CMDB Workspace.
- Identify fields that aren't populated in reference tables by designating them as recommended so they are tracked by the recommended metric in the completeness CMDB Health KPI.
See Configuration Management Database ( CMDB ) for more information.
Important information for upgrading CMDB to Washington DC
- The column product_instance_id has been added to the base Configuration Item [cmdb_ci] table to support the new product instance identifier (PID), which enables the lookup and linking of any pre-existing related assets, CIs, and Install Base Items (IBI). For more information about the impact of that change during upgrade and how to minimize that impact, see the Upgrade impact of CMDB_CI schema changes for Washington release [KB1534035] knowledge base article.
- If you enable CMDB 360 for the first time after upgrading to the Washington DC release, to enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) you must set the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true.
- If you have been using the legacy Data Certification application on Core UI, then any associated definitions won’t be available in the new implementation of Data Certification in CMDB Workspace. After upgrading to the Washington DC release and to CMDB Workspace version 6.0, you can convert definitions created in the legacy Data Certification application into draft Data Manager Certification policies in CMDB Workspace. For more information, see .
New in the Washington DC release
- CMDB Workspace store app
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- Access CMDB Data Manager from CMDB Workspace where it's built using UI Builder (UIB) components. CMDB Data Manager is now fully integrated into the CMDB Workspace.
- Use Data Certification in CMDB Workspace where it's built using UI Builder (UIB). Data Certification is now fully available by using the Certification policy type in CMDB Data Manager in CMDB Workspace.
- Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace. De-duplication functionality is now built using UI Builder (UIB) components and is fully integrated into the CMDB Workspace.
- Quick start tests for CMDB
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After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customised CMDB, copy the quick start tests and configure them for your customisations.
UI changes
- Governance view in CMDB Workspace changed to My Work view
- The Governance view in CMDB Workspace has been renamed My Work.
- New toolbar in Unified Map in CMDB Workspace
- A new toolbar at the top of the map provides some functionality that was provided previously elsewhere:
- Search
- Filter
- Toggle appearance of filtered items
- Levels
- Toggle appearance of the timeline
Changed in this release
- CMDB Workspace store app
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- Unified Map:
- Configure the CIs that appear on maps by filtering CIs according to their life-cycle stage. For example, you can filter all end-of-life CIs so that only operational CIs appear on maps. For more information, see Configure operational state of CIs.
- Configure the CIs that appear on maps by filtering CIs according to their life-cycle stage. For example, you can filter all end-of-life CIs so that only operational CIs appear on maps. For more information, see Configure operational state of CIs.
- Limit the number of hierarchy levels shown for application service CIs by setting the map level. You can, for example, set the map level to a smaller number to reduce the overall size of a map to help improve performance.
- View both the source CI and the target CI on the detail cards when you select a group member connection element on a map.
- View all attributes for all Service Mapping endpoints, including the type of an endpoint.
- Highlight all the nodes associated with a card by selecting an application service or a related items card.
- Show the details card for each CI associated with a dynamic CI group in the Attributes pane.
- Configure the maximum number of levels from the home node to show on a map, by setting the system property sn_cmdb_ws.unifiedmap.map_search_filter.max_levels without having to add the property first. For more information, see Components installed with CMDB Workspace.
- Unified Map:
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- CMDB Data Manager integration into CMDB Workspace
- All of the features of CMDB Data Manager are now available in CMDB Workspace. Administer policies and manage tasks, manage retirement definitions and exclusion lists, and review and approve or reject assigned tasks.
- View analytics in various charts and counts for ongoing CMDB Data Manager processes.
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- Data Certification integration into CMDB Workspace
Data Certification features are now fully supported in CMDB Workspace by using the Certification policy type in CMDB Data Manager. Review, certify, or edit field values for records in selected tables to ensure that those values are exactly as needed to support organizational tasks.
View analytics in various charts and counts that also account for ongoing Data Certification processes.
- De-duplication integration into CMDB Workspace
- Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates.
- Remediate de-duplication tasks in a central location, the De-duplication dashboard. Remediate multiple de-duplication tasks in a single operation by running one or more templates. Track progress as templates run and review the remediation results.
- See statistics and potential problem areas related to duplicate CIs in your CMDB by examining the De-duplication insights pane.
- Data Certification integration into CMDB Workspace
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- CMDB 360 experience in CMDB Workspace: Limit the scope of data in the Coverage tile in the CMDB 360 dashboard to only CMDB classes by using the sn_cmdb_ws.ms.calculate_cmdb_only system property. For more information, see Components related to CMDB 360.
- CMDB Health support of dot-walking when selecting a recommended field
- Identify recommended fields that aren't populated in reference tables by selecting a field from a referenced table for the CMDB Health recommended metric by using dot-walking and directly interacting with the CMDB Recommended Fields [cmdb_recommended_fields] table.
- Capturing CMDB 360 data for non-CMDB classes
- Enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) by setting the value of the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true.
- CMDB support for Product Instance
- Prevent duplication when managing operational assets in your organisation throughout their life cycles in the Hardware Asset Management application and workflows by using unique product instance identifiers (PID).
Deprecations
- Starting with the Washington DC release, CMDB Data Manager that is built on Core UI (UI 16) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. CMDB Workspace provides the latest experience for this functionality.
Activation information
CMDB is a Now Platform feature that is active by default.
Related ServiceNow applications and features
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- CMDB Data Manager integration into CMDB Workspace
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