6 Quick Tips to Access Data Faster in ServiceNow

[srinija_itom]

6 Quick Tips to Access Data Faster in ServiceNow

1. View All Tables
sys_db_object_list.do
Lists all tables in the instance.
Use filters like nameSTARTSWITHcmdb_ci for out of the box tables.

Use filters like nameSTARTSWITHu_ for custom tables

2. Explore All Metadata
sys_metadata_list.do
Shows all elements of an Application (script Includes, UI policies, flows etc.).
Filter by Application field to retrieve app-specific records.

3. Use Encoded Queries in URLs
Add filters directly in the URL.
Example:
sys_db_object_list.do?sysparm_query=nameSTARTSWITHcmdb_ci

4. Switch Scope with Application Picker
Use the Application Picker to limit views to your app’s data.
Prevents clutter and accidental edits to global records.

5. Save Favorites
Open any list view → click ⭐ in the left nav.
Rename for clarity (e.g., “Custom Tables”).

6. Track Data Sources in CMDB
Table: cmdb_multisource_data
Shows CI data from multiple sources (e.g., SCCM, Discovery, Servicewatch etc.).
Helps to find duplicate Ci's and resolve conflicts and verify authoritative sources.

Bonus: Quick Table View Syntax
Syntax

Description

<Tablename>.LIST

Opens list view in a new browser tab

<Tablename>.list

Opens list view in the content frame

<Tablename>.FORM

Opens form view in a new browser tab

Tablename.form

Opens form view in the content frame

Tablename.config

Opens configuration list view in the content frame

Regards,

Srinija Amisthapur

Certified Technical Architect