Hello,
I’m facing an issue related to Declarative Action Templates in the Interaction [interaction] table.
When viewing an interaction record in the Fulfillment view (standard UI form), clicking on the “Show/Hide Template Bar” does not display any templates, even though the same templates:
- Are active
- Are configured for the interaction table
- Work perfectly in Service Operations Workspace (SOW)
I have already verified:
- Templates are assigned to the correct table (interaction)
- The templates are active and not scoped to any specific view
- The Declarative Action Panel is present in the Fulfillment form layout
- User has the required roles
Still, the templates remain hidden or empty in Fulfillment view, while the exact same templates show correctly in SOW.
Has anyone else run into this issue or found a workaround to force the template bar to appear in the Fulfillment view? Any suggestions or insights would be appreciated.
Thanks in advance!
